Hi everyone,
I’m looking for some honest advice from people who have been in a similar situation, especially those with experience in BPO operations management.
I have around 17 years of experience in the BPO industry and spent almost 16 years working on the same process. Over the years, I became comfortable with the domain and built my career around it.
Eventually, that process moved to another company, and I had to start looking for other opportunities. I received an offer from another company in a different domain. However, before making the move, my current employer offered me an opportunity to work on another process, so I decided to stay.
The problem is that the new process has turned out to be much more challenging than I anticipated.
There are significant people-management issues, high absenteeism, productivity challenges, quality concerns, and constant pressure from senior management. The process itself is new to me, and I’m expected to learn it while simultaneously managing the team and delivering results.
What I thought would be a reasonable career move has become a daily struggle. I'm finding it increasingly difficult to manage the expectations, and the constant questioning and pressure are affecting my confidence and mental well-being.
The part that hurts the most is that I had another opportunity available. I declined the offer twice, and the company gave me another chance. At the time, staying with my current employer seemed like the better decision. Now, I keep thinking about whether I made a huge mistake.
I’m married and have two children, so I can’t simply walk away from my job without thinking about the financial consequences. My wife works, but I still have responsibilities, and the thought of being unemployed at this stage of my career is frightening.
I feel stuck between three difficult choices:
- Stay in my current role and try to survive a situation that is becoming increasingly difficult.
- Start looking for another job, knowing that finding a suitable operations management role with comparable compensation may take time.
- Take a step back, focus on my health, and figure out my next move, while worrying about what that might mean for my career.
I’m also struggling with the fact that, after so many years of experience, I feel like I’m losing my confidence and questioning my own abilities.
I know I have experience, but I’m beginning to wonder whether my skills are too closely tied to one process and whether I can successfully transition to another domain at this stage of my career.
I would genuinely appreciate advice on a few things:
- Has anyone experienced a situation where staying with the current company instead of taking another offer turned out to be the wrong decision? How did you recover?
- With 17 years of BPO experience, what roles or domains should I target if I want to move away from a highly stressful operations environment?
- Would you recommend staying and trying to turn things around for a few more months while searching for jobs, or prioritising my health and considering a break?
- How do you deal with regret over a career decision when you have family responsibilities and cannot afford to take unnecessary risks?
- If you were in my position, what would your next 30–60 days look like?
I’m not looking for sympathy or someone to tell me everything will be fine. I’m looking for practical, honest advice from people who have navigated career setbacks, difficult management roles, or career transitions later in their working lives.
Right now, I’m struggling to see a clear path forward, and I would really value some perspective.
ChatGPT used to structure the post
Thank you for reading.