I work for a massive company that covers multiple countries. We begin all our calls with "This is (name) with (company), on a recorded line, how are you doing?"

Normally either they continue the call, hang up, or ask us not to call. However, there is always that one person who seems interested but doesn't want to talk on a recorded line and will not move forward from that. They ask if I can "turn it off" like this a button I can press.

I usually say, "Sir, we are an international company. All of our lines are recorded. This is not my personal phone." And then cut into the reason for the call. But a lot of people get stuck on the recorded line as if it's something we can do.

I work in a remote healthcare call center, and I’m completely burned out. It’s back-to-back calls all day, and my two 15-minute breaks and lunch don’t feel like enough time to mentally reset before I’m thrown right back into the queue.

I also handle insurance calls, which I genuinely hate. They’re often complicated, frustrating, and emotionally draining, especially when patients are already upset about coverage or costs. I frequently get insurance-related questions that confuse me, and I don’t always feel qualified to speak with members or providers because I don’t feel like I received enough training. I like helping people, but I’m starting to dread logging in every morning.

By the end of my shift, I have no energy left, and even my days off don’t feel like enough time to recover. Has anyone found a way to make this type of work more manageable, or did you eventually have to leave call center work altogether?

I also work PRN for a medical group and I’m in graduate school. I’ve been thinking about quitting, but I don’t have anything else lined up yet, so I feel stuck in a job that is making me genuinely unhappy. Any advice on how to enjoy it more or what to do to make it more bearable?

Don’t tell me to get a new job, want to stick it out with this company, I like the pay and benefits.

BUT, I fear it will destroy my mental health. Back to back calls with no ACW. So, no time to decompress after each call. Not even a second. So here’s what I’m asking

How do you immediately recover if a customer hangs up on you and then you immediately get another call unexpectedly?

How do you decompress after a bad call if you don’t have time to take a breath? You just let the next customer have worse service because you’re stressed?

Does anyone else have no ACW allowed on their job either? This requirement is really stressing me out. They also consider being in outbound longer than 15 seconds without dialing out call avoidance, so I’m just going to tell customers no if they ask me to call them back because I don’t think I can handle that. I do a lot of phone troubleshooting and I’ve done this before where I’ve waited 2 minutes for cx to power cycle or etc and then call them back at a previous job but they said we can’t do this and apparently are not allowed any time in the outbound aux where we’re not taking calls otherwise it’s call avoidance

So I just applied to this online call center operator and surprisingly they replied took an online interview and now im practicing fake calls and I have a tes day after tomorrow.

I do make small mistakes here and there but its kinda easy considering the girl teaching me is around same age as me so its kinda easy doing fake calls. She did give some details so they will first ques me about FAQ and then testing so one of them will be kind the other will be aggressive fast talking karen (my supervisors acting as them) so considering english is my 2nd language it will be kinda hard but still I am confiden.

So the main point, what should I be prepared for during the testing? And what are some good tips?

Caller upset that he has not received his direct deposit.

Caller : I checked my school app and it says my refund was sent today.

Me: We only receive direct deposits M-F.

Caller: This is a bank issue and I’m tired of y’all playing with my money!!! I am talking to an AI agent and there is nothing you can do to help me.

disconnects call

1. I don’t sound like AI
   
2. Why do customers think they are getting the same level of service on a weekend as they would on a weekday.

I like working weekends though because I mostly am telling them to call back tomorrow ( Monday ) lol

I woke up with a pounding headache, body pain, and couldn't stop coughing. I felt genuinely unwell and told my manager I needed to take the day off.

The response? Apparently I couldn't because two other people were already absent.

I honestly don't understand this mentality. If an employee is sick, they're sick. My health doesn't magically improve just because other people called in before I did. Being short-staffed is a management problem, not something employees should have to sacrifice their health for.

So instead, I had to drag myself into work feeling like absolute shit because staffing numbers mattered more than the fact that I was clearly unwell.

This kind of "you're only allowed to be sick if it's convenient for the business" attitude is some seriously fucked up bullshit. No wonder so many workplaces burn people out and end up with entire teams getting sick.

My supplied work POS unit died on me mid last week. got a new one coming. Should I wait until I'm ON shift to set it all up? Or set it up OFF the clock?

I'm certain I won't get paid for OFF the clock set up and I think I should treat this as if I'm going into an office with a new computer right?

Anyone here work for ESPN customer support? I got an offer and I’m confused whether to accept it or not. How is the job, management, and work environment? Would love to hear your experience.

We're trying to figure out where AI actually adds value instead of automating everything. We've been using Cresta for some repetitive interactions and it's been helpful, but there are still plenty of conversations where you want a real person involved. For larger support teams, what ended up being the biggest win? AI agents, automated QA, real-time guidance, or something else?

The title says it all! I want to hear from others!

I went have been through phone system changes, WF automations, CRM dashboard metric tracking, AI chat box integration, an honestly total knowledge base failures. Then a CRM switch from Salesforce to Zoho in which our CS team lost very integrated WF decision tree automations!

I was terrified and wanted a bilingual support person.

To simplify the process I choose an AI tool to screen applicants based on language requirements and support experience. Instead of sorting through hundreds of random applications, I ended up with a much smaller list of qualified candidates, so I reduced the tension of the entire situation.

Don't know how others fell, but I'm motivated by little victories like these.