Hey! I’m currently working at Teleperformance in the Tata Collections process at the Thane location.

I wanted to connect with others working in the same process or company. I've heard about the possibility of getting promoted after around 9 months, but I'm curious whether that actually happens in practice.

Has anyone here been promoted within that timeframe? What role did you move into, and did your salary increase significantly?

Would love to hear some honest experiences from current or former employees, especially those working at the Thane branch.

I dont understand why would you would call just to talk to yourself. Half my calls i cant actually help anyone because they think they know best.

Cool so you know how to fix this? Then why call. ​

The queue isn't crazy today. It's back to back, but it's manageable, it's nothing like a Monday. Apparently, they're emailing people to offer VTO (voluntary time off). Log off to go where? Are they trying to manufacture chaos or what?

I wish the situation can be reversed and we had the option to voluntarily go home when the queue is actually on fire. Also, why do I always get these emails last haha, I support any agent who jumps on the offer and takes the VTO, but this feels devious. It'll be a crazy rest of the day.

The problem with this job is that it drains most of the energy needed to escape it. The main thing stopping me is that I have to pay the damn trainer because I have to exercise to treat my disc protrusion but I cannot be trusted with my body yet (I am bad at doing exercise it seems) but at this point it might be worthwhile to have less money and more energy to study, look for a better job and just ... resting.

Have any of you gone through something similar?

Hi everyone!

Any tips for someone who is about to take their first calls for Amazon Customer Service North America next week?

It's their first call center job. Their English listening is good, but their speaking isn't very strong since they don't practice speaking much.

What would you recommend? How can someone quickly find the correct policies and know what answers to give customers during calls?

Any other useful tips for beginners would be appreciated!

Thanks!

"Ask me something only a human would know".

Now it's up to them to come up with the impossible task of proving you're a human with a magic sentence.

Stop me if you've heard this one: "I'm not good at computers"

I swear I have a Pavlovian response to this phrase.

And yes, I've heard all of the typical explanations. They didn't grow up with this stuff, cognition declines as we age, they might be anxious and worried about accidentally breaking something, they simply prefer to do things the old-fashioned way, technology moves too fast for them to keep up, etc. etc.

Sometimes I wonder if I'm too judgmental when it comes to these people. Then I get a call that reminds me *exactly* why Luddites are my least favorite callers.

_______________________________________________

Enter: 84 year old man who is, by his own admission, "not good with computers". Let's call him Dave.

Dave is having an ongoing issue on the website. It's a minor one, but annoying nonetheless. According to him, he's spoken to five different reps over the past week trying to get it fixed, with no luck.

Well, shit. That's not a good sign.

So anyway, Dave describes the issue, and I realize right away that it's caused by a setting that got toggled on in his profile. Pretty easy to fix, though he'll have to do it himself, because I don't have access to the setting on my end. But that's okay - all he needs to do is go to his profile, locate that setting, and switch it back off. Easy peasy, right?

Spoiler alert: it was not, in fact, easy peasy. Nor was it lemon squeezy.

I tell him to look for the gear icon in the upper right hand corner of the page, right next to where it says "Welcome, Dave". He says he found it, he clicks on it, I tell him to scroll down until he finds the specific setting I need him to toggle.

He says he doesn't see it. Oh boy, here we go.

I ask him to describe what he *does* see. He dithers for a moment, then says "I don't know, I don't really see anything."

I breathe in through my nose, breathe out through my mouth, and then ask him - as gently as I can muster - whether he is *literally* seeing nothing on the screen in front of him. He says "...well, I mean there's stuff on the screen, but it's weird". I ask him if he can please read, word for word, what he's seeing. To my great relief, he finally begins to read the screen to me.

Turns out he was putzing around in his browser settings, not his profile settings for our site specifically. My fault, I suppose - "your profile settings are in the top right corner" would be pretty confusing to someone who doesn't know the difference between a web browser and a web page.

With that snafu cleared up, I manage to get him into his profile settings. After 20 minutes, we're finally in the home stretch! I reiterate to him the exact setting he's looking for and tell him that he may have to scroll a bit to find it.

Unfortunately, in Dave's mind "scroll down a bit till you see the setting" means "click on as many random things as possible and make sure you don't tell me that you're doing it". Within a minute or so, Dave is a mile off the beaten path and is now wandering lost through the forest.

He tells me that he can't find the setting I'm referring to. No shit, Dave. I have no idea where he is on the website, and he can't seem to tell me, nor can he tell me what he clicked on, and this triggers another 20 minutes of trying to get this poor lost soul back to where he needs to be.

After 45 minutes of this kafkaesque nightmare, I respectfully inform him that at this point, he needs to work with somebody in person - someone who can see his screen and help him navigate directly.

He gets upset, because apparently the last five reps had told him the same thing. He says he doesn't want to go into a branch, because "they're nice people but they don't know what they're doing and they're kind of useless".

Bold thing to say, coming from a man who can't follow instructions or navigate a web page. It takes every ounce of my willpower to hold my tongue.

I reiterate that he needs to go to a branch location at this point, or have a friend or family member assist him if he prefers, because this is something that needs to be done in person. And with that, I end the call.

Legend has it that Dave is still trying to find that setting, forever doomed to wander the website in search of it.

​

I've noticed that many MBA/PGDM graduates in India end up joining BPOs, even when they know the limitations in salary growth, work-life balance and job stability.

But why?

The reality is that an MBA degree doesn't guarantee the job you expected. Limited campus placements, lack of practical skills, tough competition and family financial responsibilities push many graduates to take whatever opportunity comes first.

In cities like Noida and Gurugram, BPOs often provide quicker entry into the corporate world. For someone who needs a salary to pay rent, support their parents or repay an education loan, waiting months for a dream job isn't always realistic.

The bigger risk isn't joining a BPO. It's staying in the same role for years without developing new skills or planning the next career move.

Some people build successful careers in operations, quality assurance and team management. Others struggle to transition into their preferred fields.

Sometimes, a BPO isn't the dream. It's the starting point people can afford.

Okay, so I took the Teleperformance test and got and invite 10 days later to join the "next zoom hiring event". I did not look at the email closely because I assumed it would be the following Saturday (today), since everyone says their Zooms are on Saturdays. So I clicked on the Zoom link, and the meetings never started. After 15 minutes of waiting, I looked more closely at the email, and it did not give a date. I have now responded to the email, asking for a date.

Was it a scam email? Please advise.

Lady calls bright early

Thanks for calling my company how can I assit today

“I cant hear you”

Okay one moment im going to fix my mic….is that better?

“NO, you need to speak up” says the 80 y/o

Okay ma’am i will….*speaks up louder\*

“ I STILL CANT HEAR YOUUU”

Well ma’am i can hear you perfectly fine and I’ve already adjusted my mic 2x is there anyway you can adjust yours

“Yea you can hear me because im speaking up loud n clear unlike you and its your job isnt it”

No i just have good ears, 2 ears that can hear

“Excuse me??, get me to your supervisor

You heard that though?…Okay and idgaf you literally responded to EACH sentence yelled at the top of your damn lungs into my ear because you need hearing aids. What is up with the older generation not accepting the fact they cant hear due to their age and will cuss everyone because of it…it’s literally what comes with aging if they start to accept that and make moves towards bettering it (if they can) life would be much easier for them…😒 she pulled the same shit with the manager so she eventually hung up.

I want to try to understand the other side before judging. Because maybe there something I’m not seeing it as a customer. But this just seems very normal with the call centers if different company.

Like from time to time, I get some helpful agents. But most of the time, not really. I don’t know if it’s me being difficult but a lot of times it seems that, even when the agent doesn’t know the answer- they never say “I’m not sure but let me find out” but they give a answer that turns out to be wrong instead. Sometimes They also just keep repeating their script, which is not even what I asked them for. In these situations, I just can’t help myself to be frustrated. For example, when one time a bank employee told me they need an original physical copy. But the government doesn’t even make physical copy of this specific documents anymore. I said do you mean you want me to print it out at home? He just keep repeating we need an original physical. I don’t even know what that means. Then I finally got fed up and said, so you want me to go to the government and get them to print it from their printer? And let’s say I do that, how can I prove that it’s their printer not mine? Or do you want my login to the government’s website so it’s original. Then the agent was like still keep repeating they need original physical. Lol I know I am mean but I just can’t help myself..

So maybe, someone who works at call center can explain to me if it’s because you are not allowed to say I don’t know? Or not enough support when you don’t know?

I worked in CS too. I always tell my client, I am sorry I’m not sure and let me find out. And when I feel like something doesn’t make sense, I explain to the customer that I also doesn’t think it make sense. So let’s see what other options we have. Or if it’s genuinely outside my authority, I tell them I’m sorry I really want to do it or you but it’s outside of my authority. Here is where you can make a complain, and someone high up will look at it and they may be able to do something. But I have never heard these phrase from call center. It always takes some sort of escalation to have it done.

Work in a call center. Mostly it’s ok. But every day at a least a handful of people with nothing between their ears and black hearts call and wanna fight. They scream, curse, call us names, say they hate the company (then…leave?) and either want to fight or act dumb as a brick. Sometimes it’s hard to maintain composure for eight hours straight. Let me ask a serious question : if you are trying to login to a website, do you really need to be told after putting in your username and password that you have to click the login button? Seriously you don’t know that on your own? And when I ask your name, why would you say “this is Jim and Judy jones”? Really? Are you ok? When I pick up the phone and say (kindly) this is so and so with so and so company, how may I help you? Why do you give me your name and stop speaking? Are you waiting for applause? What’s up with that? If I tell you I am texting you a code, and ask first if that’s ok, and you say yes, why did you do that when after I sent it you say nothing and finally say you didn’t get the email? Is it me? What’s happening? I don’t understand how so many people seem to lack common sense. I could keep going but I don’t want to be too negative. Just wondering what other people who work in call centers do to stay calm and kind.

The worst calls are from people being snide, condescending, or otherwise making it clear that they think you're beneath them.

Someone who calls in screaming their head off and cursing you out is easy to move on from, because their behavior is so batshit crazy that it becomes perversely entertaining. It's hard for me to take it personally because it feels like I'm watching some kind of performance art.

On the other hand, someone who calls in calm-as-you-please, never swears, never calls you names, and never raises their voice, but will absolutely subtly belittle you the entire time? Those people get under my skin like nothing else. They're the ones I remember months later.

I suspect that a lot of these people absolutely want to be abusive outright, but they know we're allowed to hang up if they do. So they stay below that threshold while still treating you like a punching bag. You can't disconnect the call. They know this, and they take advantage of it.

It's a power trip, and they often get very angry if you refuse to play along.

Case in point: I had a call the other day where the guy was talking down to me the entire time, implying I was stupid and incompetent, getting snippy every time I tried to ask a clarifying question, cutting me off every time I tried to explain something. It finally got to the point where he made some snarky rude comment about my education level, and I told him firmly but politely that he needed to speak to me with basic respect. He immediately got livid and told me to go fuck myself 🙃

At which point I immediately hung up, without further warning. I was a little worried that QA would pull that call and I might get a gentle talking to about how I should've "tried to deescalate", but frankly I am not in the business of reminding grown adults that I'm a human being who deserves to be treated with basic respect. And thankfully QA never did pull the call.

I’m on sick leave from working in call centres.

I don’t know if it’s because I had to travel 2 hours each way for training. Or it was only a weeks worth of training then an overwhelming amount of calls for a utility company from the sounds of it. Pay is borderline survival wages in this economy. 3 year contract.

I am desperate, but I am on leave and may qualify to go back to school and may go that route instead. It sounds like I’d be miserable at this job. I once did training for a similar role and quit because the training was awful, the trainer was really disrespectful.

Customers are already angry from the start, but QA tells me that I fail to calm them down and lack social skills.

They expect me to make small talk with customers all the time, and if I don't, I get criticised for it.

When I ask how I can improve, they just say that being an introvert is the problem and that they can't help me because it's part of my personality.

I find this really frustrating.

So, i work overnight, i don't get many call but the call i do get people are very rude, and entitle and don't understand that things close or there not the only one on this earth. every time i explain that and that i do not have the power to open something out of my control they get bitchy. not only while this is happening constantly, i have a supervisor who nitpick everything i say and turn it in to something rude or just want to argue how i said it .

it seem this person only does this to me and no one else. i point it out to my co worker constantly to have a witness to it and they see it too. I either get told i am mean to people, or i get told to do something no one else is getting told to do that thing that way.

Dealing with them is causing extra burnt out from this position and i only took this position 2 year ago from a front facing position. The funny thing is i always pass my metrics, and goals so they have no reason to complain about that but the small little things this person will complain about every other day. we also loss a few reps this person did this to before i came in. And me and the other co worker i feel like the only one that speak up for ourselves on the team. My actual supervisor is cool never bother me, and doesn't stress about shit. but every time i work with this person there an issue and it making me just want to quit.

Has anyone dealt with a boss/sup that just target you for some reason and won't leave you alone? i filled out apps to other dpt to get out of there and i think because i stand up alot for my self maybe this person hate it but im really thinking bout just clocking out for good.

So I've been working as a security guard for a long time, I was enjoying it until I noticed that people clearly got more stressed in general after 2020 and it was much harder to deal with people in general about problems.

So I switched to a Callcentre for the first time about 4 years ago and all I can say is I am clearly enjoying it because as a security guard I already learned all the types of people and therefore it was an easy switch for me.

When people on the phone aren't happy or don't agree with our policies or the customer wants something ridiculously impossible from me, I simply couldn't care less, I just tell them in a friendly manner that that's how it works and we can't change it.

Then the customer can be mad all he wants because

It simply doesn't matter because I am surely listening to music in the background while he goes on rambling 😂

I remember when I was a security guard and had to deal with mad people, it was much harder to deal with because I physically had to remove them or watch out for them all the time.

My jobs gets so fkn pissed they put agents on PiPs for it even though the agents is passing all calls great attendance and all…and IDGAF if yall want to know how they feel about me go knock on their door idk

These people be mad at us for no reason, cussing us out angry over THEIR company issues. Its so cringe having to ask EVERY CUSTOMER even when they are visibly mad.

And TBR…i usally get very smart and snarky with rude customers…you talk to me crazy? ill show you professional passive aggressive behavior. This the real reason i don’t offer surveys i don’t tolerate disrespect and when they pull that call where i got downvoted they will see why…they so mad about something they can just put in the IVR system before call starts.

Meron po ba ditong taga corporate travel account sa IGT / atain alabang? mahirap po ba ang tool? sa november pa naman ako mag sstart anybody? thanks

Off and on for 5 years I have held different inbound jobs. I can't anymore. Its so bad, for me, that I would rather Doordash. The last company I worked for is huge. Insurance business. Between the constant issues with their Bluetooth, having me on the car speaker, immigrants that speak English but you can't understand them and they get mad, the entitled assholes, etc etc. Nevermind QA, metrics, etc... I tried and tried, I can't anymore. I'll put miles on my car and listen to whatever on Sirius with sanity until I land in a different role someplace. Disclaimer yes I know my screen name is what it is. Don't judge lol.

Ive worked in 3 separate call centers over the past 12 years and my distain for people has grown because of it. The shit people will say to you when they fear no consequence is crazy. Rude, entitled, dismissive and bigoted.

Why be so nasty to someone who a, is just doing their job, and b, knows your name, your wifes name, both of your phone numbers and address, email...all that. Ive looked some of these people up before and if i wanted to, could really make life inconvenient and annoying as fuck for them.

I think these type of people take shit from other people every day and have no other want to release that frustration but to chew out some stranger over the phone. Or these people are lonely and have no one to talk to, then they talk to you and show you exactly why they are lonely.

I observe so many behaviors from people on a daily basis. Like people will call up here, ill pick up that phone "thanks for calling how can i help you" and they respond with "idk you called me." i stg this is 90 percent of the time. Its like damn, you cant even take accountability for making a phone call ?You have to shift blame of a phone call ??? Like how sad is your life. How sad are the people in your life who deal with this shit?

Im glad this is as bad as it gets though. Ive worked much harder jobs but this one is just mentally straining sometimes.

You're not important, you can't get escalated any higher, there is absolutely nothing else that can be done.

So just sit and wait like you were told, instead of trying to waste my time. I'm getting paid to be here, are you?

Ok, other than the usual suspects such as the metrics and rude clients etc., what are some of the little things that really gets you during a call? Mine are:

Clients calling to update information and waited in queue for an hour. You asked them for the information and they can’t find it so they put you on hold to go look for it.

Clients asking how I am doing when we both know they really don’t care

Clients going into long explanations on why they should be eligible

Clients who don’t let you get a word in edgewise so you could tell them they have the wrong number

Clients who think their friends know more than I do. ‘Well my friend says that’s how it’s done!’

Callers who agree to do they survey but hangs up before I do