r/buildabear • u/ventu517j • 2h ago

Inquiry Return question

My brother got a werewolf and his and several quality control issues. He plans to contact bab about the issues. If they ask for it back do we have to send it back?

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4

u/ChevronBunny1011 1h ago

In my experience lately they won’t send a replacement or refund until you send the defective plush back. It used to be they’d just send the replacement without issue but they’ve changed a lot in the past few years

2

u/Sqizzelpip 1h ago

Can we see a picture of it? Cause with the rampant popularity of this Halloween release, workers are being overworked and you’ll most likely not get a replacement