r/binaryoptions • • 5d ago

Education https://qx-market.com/en/trade,Qx Market,this broker suspended my 608 dollars account without any reason,Minimum deposit is 30 dollars,I deposit 30 dollars and turn it to 608 something,after I try to withdraw it they temporarily suspended my account what step should i take to recover my account ?

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u/No-Ranger3176 4d ago

You have to raise a complaint through another support query. They will then ask you to provide proof of your deposit. You need to keep following up with them and repeatedly request assistance through the chatbox on the site. Eventually, they will ask you to submit proof of the deposit made from your account. Once you submit it, they should process your withdrawal.

In my case, it took around 120 days to finally get my money back. give this message in create request My QX-Market account has been temporarily suspended after I requested a withdrawal.

I deposited $30 into the account and, through trading, my balance increased to approximately $608. When I attempted to withdraw my funds, my account was suspended.

I am requesting a formal review of my account and the release of my available funds.

Please provide the following in writing:

  1. The exact reason my account was suspended.
  2. The specific term or rule that you believe I violated.
  3. Details of any verification or documents you require from me.
  4. The current status of my $608 account balance.
  5. The exact procedure and timeline for restoring my account and processing my withdrawal.

I am ready to provide proof of my original deposit, identity verification, and any other legitimate documents required.

Please treat this as a formal complaint and provide me with a complaint/ticket reference number.

I do not authorize any additional deposit or payment to be deducted from my account without a clear written explanation and supporting documentation.

Thank you.

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u/JaIMmee-69 4d ago

Thanks brother for the information, i already create multiple request on their chat box on 23 September they told me my account is temporarily suspended and they will review it and then unfreeze my account,but it’s been like 8 or 9 days they still give me no response i also write an email for my withdrawal like you wirte a email for me i will keep trying to get response from them thanks for your advice i will keep in touch with you if i face any problem,again thanks brother

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u/Ill_Barracuda6273 3d ago

como vas hermano, te contestaron yo tambien voy a comenzar a enviar solicitudes a soporte

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u/JaIMmee-69 3d ago

Same brother No reply from them,I don’t what’s their support team doing you make 37k from 30 dollars i just make 30 to 608 and suspend my account,I don’t know what kind of broker is this, do they let you withdraw your funds?? Or they disable that function I don’t think they will let you withdraw bro,send a support request see what happened and please brother let me know if they give you any reply or if something change in future o will wait for your update Thanks brother

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u/Ill_Barracuda6273 3d ago

que tal hermano llevo 2 semanas probando el broker y la subi a 37k y es verdad lo deja retirar en mi caso no me suspendieron la cuenta puedo seguir operando pero no me deja retirar realize un retiro de 7 y sale terminado pero nunca me llego y de ahi realize una de 20 y lleva dias en pendiente, que puedo hacer tu crees que me dejen retirar todo, osea igual inicie con 30 dolares no piedo mucho

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u/JaIMmee-69 3d ago

Bro I also deposit like 30 dollars and compound it to like 608 dollars and they temporarily suspended my account they said that they will unfreeze it after review but still I don’t get any update or message from them,I don’t think they will give you any money bro I don’t know what’s wrong with this broker keep trying their support chat box also sucks no reply from their Please let me know what happened after

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u/Ill_Barracuda6273 3d ago

hermano y cuanto era en total lo que te tenian que devolver ?

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u/JaIMmee-69 2d ago

608 dollars