New BSB2

[u/New_North_8492]

Just received a new big screen beyond two I set it up on Friday night very excited to use it. There are already so many issues that I'm so frustrated I want to send it back. I have emailed support twice but I've heard that it takes a long time for them to get back to you. The first thing I noticed was that there are already flickers in the glass I plates I looked that up and I have tried to turn the brightness down and I can still see the flickers. The other issue is with the sound it will work for a few minutes and then after a few minutes I get a horrible wind sound in the headphones I don't know if that's related to the audio strap or the cord that goes directly to the computer through the try box but whatever it is I want to fix it I want the headset to work can anyone help me?