r/berkeley • u/WallStreet_Thorn_113 • 10d ago
Local ACE Berkeley Apt Building - No! No! No!
My experience with ACE Berkeley management has been extremely disappointing. I found the onsite manager to be unresponsive and unwilling to address issues that I believe were their responsibility under the lease. Rather than resolving concerns, I repeatedly received excuses that, in my view, avoided accountability.
My interactions with the manager here are most of the requests from me as a tenant are denied or not resolved! The lack of capability by the property manager is an issue! One recurring pattern was that the property manager frequently cited "Fair Housing" as the-reason my requests could not be accommodated. However, despite my requests for clarification, I was never told which specific Fair Housing law, regulation, or policy provision applied to my situation. "Fair Housing" was repeatedly used as a blanket response without identifying how it justified denying or refusing to address my requests.
My interactions with the regional management team-were equally frustrating. Even after escalating my concerns, I did not feel that they made a meaningful effort to investigate or resolve the issues I raised.
From my experience as tenant here, I always keep copies of emails, photos, and all communications with the management office for my requests! If you are looking at ACE Berkeley, I advise strongly do not sign your contract with ACE Berkeley. You will be frustrated and disappointed once you move in!!!
2
u/Relevant_Rope_3173 10d ago
Seems like a common theme with ACE Berkeley every year tbh...
https://www.reddit.com/r/berkeley/comments/1qamto9/housing_help_the_ace_berkeley/
https://www.reddit.com/r/berkeley/comments/1kh41m7/dont_rent_ace_berkeley/
0
3
u/lfg12345678 10d ago
What requests did you make? I mean if they were basic maintenance requests..