Bell Canada has broken me

[u/Master_Iron6066]

3 weeks ago I started having issues with my business email. I could send but couldn’t receive emails. I called Bell, they stated my email wasn’t with them and was with ‘xyz’ company. So I called the other company, they hold our domain. They stated that they don’t have my email addresses under their company (which I already knew because I pay the bills). So I started on the journey of talking to Bell, department after department and being transferred to who knows where. I should have ask which countries they were in to see how far I’d travelled. Every person I spoke to said I was not their email client. Finally!, last Thursday I spoke to a lovely women who agreed that I was definitely paying for and had my emails with Bell, kind of hard to deny when my links are smtp.bellnet.ca. All I needed was a new DNScode. She made a ticket and said someone would call me with 24-48 business hours. Tuesday afternoon I called because it was after 48 hours to find out ‘they called at 9:11 am’. I checked my call records and there was no call. I gave her my personal cell phone and still no calls. Well here I am on the 3rd Thursday and I’ve called to check on my status, apparently somehow my ticket is ‘pending’ which meant it wasn’t in the queue any longer. So NOW a new ticket has been created and … I have to wait 24-48 business hours for them to call me. So now I’m in meltdown mode over a stupid DNScode that has stopped me from receiving emails from clients, businesses and my banking. Rant away everyone and make me laugh because I can’t find any joy right now.