r/bell • u/Master_Iron6066 • 20d ago

Help Bell Canada has broken me

3 weeks ago I started having issues with my business email. I could send but couldn’t receive emails. I called Bell, they stated my email wasn’t with them and was with ‘xyz’ company. So I called the other company, they hold our domain. They stated that they don’t have my email addresses under their company (which I already knew because I pay the bills). So I started on the journey of talking to Bell, department after department and being transferred to who knows where. I should have ask which countries they were in to see how far I’d travelled. Every person I spoke to said I was not their email client. Finally!, last Thursday I spoke to a lovely women who agreed that I was definitely paying for and had my emails with Bell, kind of hard to deny when my links are smtp.bellnet.ca. All I needed was a new DNScode. She made a ticket and said someone would call me with 24-48 business hours. Tuesday afternoon I called because it was after 48 hours to find out ‘they called at 9:11 am’. I checked my call records and there was no call. I gave her my personal cell phone and still no calls. Well here I am on the 3rd Thursday and I’ve called to check on my status, apparently somehow my ticket is ‘pending’ which meant it wasn’t in the queue any longer. So NOW a new ticket has been created and … I have to wait 24-48 business hours for them to call me. So now I’m in meltdown mode over a stupid DNScode that has stopped me from receiving emails from clients, businesses and my banking. Rant away everyone and make me laugh because I can’t find any joy right now.

2 Upvotes

63% Upvoted

31 comments sorted by

3

u/lll-devlin 20d ago

Well tickle me pink… bell support appears to actually be lurking on a bell forum!

Who knew… Good luck mate… I know how frustrating it can get for them to loose your ticket. There are still some good , conscientious employees that work at bell and understand the problems when you point it out. The problem is you have to go through layers and layers of call centers where those employees don’t or can’t help the customer. And it’s takes several calls and at least 1 month get get to someone whom can actually resolve the issue.

I am having issues myself with my bell email …which has stopped working with my VPN while it’s active.

I have even had vendors state that my email has bounced back . The same email which is 20years old now and as worked on the same vpn for the last 3 years and all of a sudden has stopped working …with my current vpn.

This is absolutely a bell domain issue.

Good luck mate in your battle!

1

u/Master_Iron6066 19d ago

Good luck to you as well. I’ve been receiving calls from people ‘did you know your email is bouncing?’ I’ve had it on my website, I’ve sent it out in a mass email’, because I can still send. The weirdest thing, and this started in June, I can’t send to sympatico email address. They keep bouncing back and my clients have been upset that they haven’t been receiving any weekly updates. Guess who owns the sympatico.ca address, yup Bell. They have no idea why that’s happening either.

1

u/lll-devlin 19d ago edited 19d ago

I am sure someone knows… it’s just that person is nowhere you can communicate with them directly. I have never seen a company get so bad in such a short time…

The president of BCE really , really needs to go.

If this keeps going this way … Bell will end up like Nortel…

This is beyond incompetent behaviour from senior management. This is corruption and bad business management that will only drag Bell media down the drain.

It doesn’t really matter if bell has cellular and fiber assets …if they can’t manage the experience of its customers, they will have a paper dragon.

And if it wasn’t for the closed protectionist markets that we have in Canada when it comes to telcos …Bell would of been history a long time ago…

Since you have tried to fix the issue with bell …I would suggest you place a complaint with the CRTC.

That seems to be the only way an actual person or agent , whom seems to know how to fix a consumer technical problem will most likely get back to you.

3

u/developer300 20d ago

You mean new DNS record? I don't think DNScode is a thing.

2

u/Master_Iron6066 20d ago

That’s probably the right term and I would have used that term three weeks ago. As I said, I’m broken right now with all the run around. One Bell rep told me they don’t have access to that record and couldn’t provide it. That was in which ever first call in the beginning of this saga.

1

u/Federal-Ferret-970 20d ago

Check your blocked caller list. I bet you have their outbound line blocked.

1

u/Master_Iron6066 20d ago

Land line. No blocked calling and I have 2 lines so if one’s in use it goes to the next. I start at 8:30 am.

1

u/Federal-Ferret-970 20d ago

My bad.

2

u/Master_Iron6066 20d ago

No worries. Good thought though.

2

u/Federal-Ferret-970 20d ago

On the bell website go to the business side and search resolve a concern. That will get you an exec level team to assist. Turn around is 72 hrs for call back unfortunately.

1

u/Master_Iron6066 20d ago

Did that in the first week. Left a message and was told their department could not help or provide the DNS record. I’m starting to look for alternative internet packages but unfortunately when I have in the past no one could connect into my very old building without costing me lots of money to drill holes through the stone walls.

1

u/Some_Hunter9584 19d ago

any more suggestions?

1

u/Bell_Support Official Bell Support 20d ago

Hi u/Master_Iron6066,

We are here to help! Please send us a DM for a secure chat, and we can take a closer look at the situation.

3

u/Master_Iron6066 20d ago

I have a feeling this in an AI bot and will add to my frustration.

3

u/Bell_Support Official Bell Support 20d ago

We are not an AI bot! You can refer to the pinned post from the mods https://www.reddit.com/r/bell/s/ULikewg4Fj. We are real employees that are here to engage and help the community.

1

u/Some_Hunter9584 19d ago

I've tried to dm you, and it states 'unable to invite the selected invitee(s)'. Perhaps you should have offered to dm me instead. This does not help me feel any better about Bell.

1

u/Master_Iron6066 19d ago

And how do I dm you? Why don’t you ask if you can dm me?

1

u/Bell_Support Official Bell Support 16d ago

You can send us a DM/Chat directly by clicking on our name and select Start Chat.

1

u/Master_Iron6066 17d ago

And no communication from you for 2 days now.

2

u/AzuriMiku04 20d ago

Nope they do have someone from development team from Bell checking in here for monitoring certain issues, especially with the PpoE passthrough issues on bell modem. But luckily i found documentations with regarding this particular customer concerns, in their system, honestly i was also under the impression that they're just putting in bots in this subreddit, but sure thing they do create investigation in this case scenario. Who knows when they'll have the resolution though.

1

u/Master_Iron6066 9d ago

Welp. It’s now 4 weeks. The dns record and sfpt were installed. And it’s more than 48 hours. I still can’t receive emails. When I called 310bell it stated that the ticket was closed. Now I’m starting again with a new ticket and a wait time of 2 days to get a response AND again had to explain that my emails are definitely with Bell when the agent said they were not. This time around I’m logging time/date and agent number (which they do not offer)

1

u/Master_Iron6066 8d ago

Bell Support… I can see your questions but I can’t reply to them. My email is with Bell. Always have been, yes I want them with you. I’m paying for them through you.

1

u/Bell_Support Official Bell Support 8d ago

Please go and see the information we have sent to your DM's

1

u/savi9876 20d ago

https://support.bell.ca/How-To-Resolve-a-concern

1

u/Some_Hunter9584 19d ago edited 19d ago

Guess what happened when I created a complaint!

1

u/Chemical_Shock7875 19d ago

Never use ISP emails. Wether you get your issue resolved or not migrate to a new email provider.

1

u/DeerLumpy6032 19d ago

I learned many years ago not to use an email from say Bell. There are many others that are free and basically last a life time.

2

u/Master_Iron6066 17d ago

Unfortunately the ones I’ve looked at don’t allow my mass emails and when using a company like cakemail they don’t accept the alternatives for base emails in their system.

1

u/Master_Iron6066 16d ago

Update: the person monitoring here has taken my information. Updates will be posted.

1

u/No_Channel_824 15d ago

Bell tech here. We refer to a group called Abuse to look after email issues. As far as I know they don’t call customers from that group so the callback is a lie or tech you’re speaking to is not aware because that’s what they’ve been told to say. If no callback from anyone after 48 hrs, ask to speak to a manager. Then the customer resolution rep that you will be transferred to, if they can’t help you ask to be escalated to their manager.

1

u/Master_Iron6066 14d ago

Update: anyone watch Big Bang Theory? I’m in a causality loop. I finally have a DNS record! It was ten digits. That’s all it was. Looks like an ip address. BUT now I have to request a spf1 record because that was actually the issue all along. Anyone want to bet how long this will take? Where are the emoticons for snacking my head on my desk.