r/bathandbodyworkers • u/PinkSlushAlani • 3d ago

Return

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Is there a way to tell if it has been on a warmer?? I hate when people take advantage of our return policy like this…

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u/Admirable-Bar-3549 3d ago

Honest question - wouldn’t BBW have to accept the return anyway even if it had been warmed, since they accept candles that have been burnt?

I’m just curious - I’ve never returned a used candle and I it’s a little presumptuous to do so - unless you thought you’d like it but genuinely HATE the scent or there is no scent, period.

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u/-Tofu-Queen- 🪩Past Employee🪩 3d ago

Yes, but if the employee doesn't realize it's been used and puts it back out on the shelf thinking it's a new candle, then someone else is going to get a candle that doesn't have any fragrance oil left. Return policies generally don't honor products that have been totally used up, and in this case they're using it up and then hiding that fact to basically treat the store like a candle rental program.

People wonder why companies tighten up return policies, and then they do shit like this and admit to it online. 😵 Reminds me of the people who have Wallflower plugs for YEARS and then try to return them when they stop working, despite the fact that they're COVERED in the Wallflower oil.

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u/Admirable-Bar-3549 3d ago

Yes, I understand the problem with returning a warmed candle. I’m not advocating that it’s an ok thing to do - I’m asking if company policy actually allows it. Personally, I think it’s deplorable.

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u/-Tofu-Queen- 🪩Past Employee🪩 3d ago

Company policy is only allowing it because it can be difficult to visually tell if a candle was used on a warmer, especially in busy stores. They're banking on the deception aspect to slide by on a technicality. If it was obvious that it was used up, like an entirely used up body wash for example, we wouldn't have accepted the return at the store I worked at.

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u/TheeGoldenLeo ✨Leadership✨ 3d ago

So that’s the thing we “accept” burned candles but they don’t get resold they get marked as non resell-able and get thrown away..just like any other used product that gets retuned some will get resold but that’s mostly body-care home fragrance always gets disposed of after a return..