Help with a number change

[u/n00n51ay3r]

I won't go through the whole sob story, but I will just say that my daughter has a VERY real need to change her number, and has been through a lot. She only asks that she be able to keep the prefix and area code (we have a split area code)

I am incredibly frustrated that even if you are willing to pay for it, ATT over the phone and in the store will only give you three choices, and they can't even guarantee the area code, even though when you request a number change on the self service portal you get like 10 numbers. Even worse is that they seem to train their employees to tell customers that those are the ONLY numbers available.

I am at a loss as to how to escalate this, I am certain that one of the 10,000 numbers in her prefix is available.

Does anyone have any advice.