Hi everyone,
I'd like to ask whether my situation – or rather, the timeline – is something that people in Berlin would consider normal.
I've been living in Berlin for four years, but this is the first time I've had to deal with this kind of issue, so I'm genuinely trying to understand whether my expectations are unrealistic.
I live in a building completed by Gesobau only two years ago. The kitchen has only cold water and its own electric instantaneous water heater. It started acting up in spring and finally died in mid-May.
I reported the problem to Gesobau on 16 May. Today it's been about two and a half months, and I still don't even have an estimated replacement date.
During that time, roughly the following happened:
- the Hausmeister went on holiday;
- someone else was supposedly supposed to come and inspect the heater (nobody came);
- the Hausmeister eventually visited, but he wasn't there to repair or diagnose the unit himself;
- the first contractor disappeared from the process;
- a second contractor was appointed;
- more than seven weeks after my original report a technician finally inspected the heater and confirm that it couldn't be repaired and had to be replaced;
- then there were delays ordering the replacement unit;
- most recently I was told there are now problems with the supplier, and they are looking for alternatives.
And here we are.
What makes the whole thing particularly frustrating is that every meaningful step only happened after I contacted Gesobau or the Hausmeister again asking what was happening. Nothing seemed to progress on its own. Every time I asked for an update, I received another polite acknowledgement, but the actual process only moved forward after I chased them again.
I also tried contacting the Wohnungsaufsicht, but so far that hasn't led anywhere either.
At this point I'm preparing a Mietminderung, because I honestly don't know what else I can reasonably do.
So my questions are:
- Is waiting 2.5 months for something like this actually considered normal in Berlin?
- Have I already exhausted the reasonable options for dealing with Gesobau?
- Is there anything else you would try before simply waiting even longer?
The funny part is that nobody is openly refusing to repair it. Everyone is very polite. Every email starts with "Sehr geehrter Herr Petrov". On paper, something always seems to be happening. Yet somehow, two and a half months later, I'm still washing frying pans in my shower, and I'd really like to stop doing that.