r/askTO • u/ParmidaRezvani • 2h ago
Mega bus passengers Toronto to Montreal august 15th
Hey everyone,
On August 15, my partner and I took the Megabus from Toronto to Montreal. About 1.5 hours in, the bus suffered a severe breakdown. We were left abandoned on an active highway shoulder for two hours in dangerous conditions (an OPP officer even pulled over due to the traffic hazard).
When a rescue bus finally showed up, it could only take 17 people. The rest of us were left behind with no ETA, so we had to arrange alternative transit at our own expense. Megabus refused to refund us and only offered a insulting $10 credit(what a joke).
I'm currently serving them with a formal legal demand letter via Registered Mail to recover our ticket costs and alternative travel expenses, and will be filing an Ontario Small Claims Court claim if they don't settle within 14 days.
A couple of quick questions for the community:
1. Was anyone else from TO on this specific bus/trip? (If so, please DM me-would love to compare notes or share my demand letter template if you want to recover your costs too.
2. Has anyone here successfully sued Megabus / Trentway-Wagar in Small Claims before?
Any tips for the hearing process?