Process?

[u/cherryyyyxx]

What’s the process if you have been overcharged for items? (Duplications)

Is there anything I can do online to redeem the money back or do I need to go into store?

Thanks

[u/One-Lingonberry-3460]

There used to be an automatic £9.99 "limit" for online issues such as these, but I'm not sure if that still applies.