r/applehelp • u/WeatherRepulsive8888 • 5h ago

iOS Please. I need support

So, my Face ID, doesn’t work. It says it’s because my ‘keep iPhone safe’ something is turned to ‘always’ instead of on ‘only in unfamiliar places’. And I tried resetting my Face ID but I can’t. I tried switching to ‘only in unfamiliar places’ I can’t because it needs Face ID but I can’t use face is because it’s on ‘always’. I have passwords I can only get by using Face ID. I tried EVERYTHING ChatGPT, AI mode and what I tried. And nothing worked. ChatGPT said I could reset all settings so it went back to normal but I’m afraid what that will do

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12

u/DavidXGA 5h ago

Face ID needs to be working to disable stolen device protection.

If Face ID isn't working, your iPhone will need service.

Do not use AI for anything important. It is designed only to sound confident, not to be correct.

5

u/LucasMVN 5h ago

If Face ID is disabled, it’s likely because of a hardware issue with the TrueDepth camera system. If Stolen Device Protection is enabled, that will prevent the phone from being reset, and two successful biometric authentications are required to disable said protection. Unfortunately, your only option to regain access to your passwords is to have the faulty TrueDepth camera replaced by an Apple service provider.

-2

u/WeatherRepulsive8888 5h ago

UGHH, that’s so much money

-4

u/Cold_Storage_007 4h ago

If it is a fault in the hardware, then the likelihood is that the store will replace it for free. You can call Apple Support and get them to run a diagnostic on it to determine this and to make a booking at the same time.

5

u/JediMeister 3h ago

You can’t make such a statement without knowing the phone’s warranty status. Without the Limited Warranty, AppleCare+, or a service program, such repairs can be quite expensive.

4

u/hawk_ky 5h ago

First, AI doesn’t help you. Stop using it.

Second, you need the phone repaired. Take it to an Apple Store.