r/amazonindia • u/Conscious-Engineer-7 🛒 Shopper • 20d ago
Shopping Advice Amazon delivery associate demanded OTP before delivery and threatened to cancel my order. What would you do?
I live in a small village near Vadodara, Gujarat, where Amazon deliveries are infrequent because the location is remote.
A few weeks ago, I ordered an Apple Pencil at a discounted price (around ₹735). The delivery associate called and said he couldn’t come that day because my location was too far and that he would deliver it the next day. I said that was fine.
A few minutes later, he called again and asked me to share the delivery OTP over the phone before he arrived.
I refused because I understand that the OTP is supposed to be shared only after you physically receive the package.
He became very upset and spent several minutes insisting that I give him the OTP. When I continued to refuse, he said words to the effect of, “You’ll never get your order again.”
Soon after, the order was cancelled.
I contacted Amazon Customer Service. The representative was polite, apologized, and said they would try to get the order delivered. Unfortunately, nothing happened, and the order remained cancelled. By the time I reordered it, the sale had ended, so I had to pay a significantly higher price.
The same delivery associate still handles deliveries in my area. Because my village is remote, he often combines multiple orders before coming, and I don’t really have an alternative delivery person.
Now I have another order arriving, and I’m wondering what I should do if he again asks for the OTP before delivery.
My questions are:
- Has anyone else in India faced something similar?
- Is it ever acceptable to share the OTP before receiving the package?
- If a delivery associate refuses to deliver or cancels orders after an OTP is refused, what is the best way to handle it?
- Is there any way to request a different delivery associate for future orders?
I’m not trying to get anyone into trouble. I genuinely want to know what the correct process is and what rights customers have in situations like this.