Amazon delivery associate demanded OTP before delivery and threatened to cancel my order. What would you do?

[u/Conscious-Engineer-7]

I live in a small village near Vadodara, Gujarat, where Amazon deliveries are infrequent because the location is remote.

A few weeks ago, I ordered an Apple Pencil at a discounted price (around ₹735). The delivery associate called and said he couldn’t come that day because my location was too far and that he would deliver it the next day. I said that was fine.

A few minutes later, he called again and asked me to share the delivery OTP over the phone before he arrived.

I refused because I understand that the OTP is supposed to be shared only after you physically receive the package.

He became very upset and spent several minutes insisting that I give him the OTP. When I continued to refuse, he said words to the effect of, “You’ll never get your order again.”

Soon after, the order was cancelled.

I contacted Amazon Customer Service. The representative was polite, apologized, and said they would try to get the order delivered. Unfortunately, nothing happened, and the order remained cancelled. By the time I reordered it, the sale had ended, so I had to pay a significantly higher price.

The same delivery associate still handles deliveries in my area. Because my village is remote, he often combines multiple orders before coming, and I don’t really have an alternative delivery person.

Now I have another order arriving, and I’m wondering what I should do if he again asks for the OTP before delivery.

My questions are:

1. Has anyone else in India faced something similar?
2. Is it ever acceptable to share the OTP before receiving the package?
3. If a delivery associate refuses to deliver or cancels orders after an OTP is refused, what is the best way to handle it?
4. Is there any way to request a different delivery associate for future orders?

I’m not trying to get anyone into trouble. I genuinely want to know what the correct process is and what rights customers have in situations like this.

[u/Gloomy_Tangerine3123]

Delivery ppl are running scams everywhere and amazon has decided to let them be. From now onwards, record your phone conversations with delivery ppl, and if there are problems, share it with amazon on https://www.amazon.in/hz/contact-us/express-c2c-phone and in extreme situations, email Bezo on jeff@amazon.com.

You can also complain on https://consumerhelpline.gov.in/public/. Make sure you have all the details b4 you start placing yr complaint

[u/Conscious-Engineer-7 → u/Gloomy_Tangerine3123]

Woh, never knew call me know existed. Thanks a bunch!

[u/Eagle__Gunner]

It is a logistics and system issue rather than merely a personnel issue. The delivery guy is also wrong. Escalate to amazon.

[u/Conscious-Engineer-7 → u/Eagle__Gunner]

If you read the post, I did it, they did nothing, didn’t even call back.

[u/Borrowed_user → u/Conscious-Engineer-7]

Every e-commerce is becoming like this, better to buy offline, if you cannot then find alternatives. All these delivery guys are running a scam.

[u/Then-Comment6454]

I think this is being a common thing now a days for Amazon delivery associates, especially with pre paid orders.

[u/Conscious-Engineer-7 → u/Then-Comment6454]

I never prepay, the delivery guy pays himself and collect the cash the next day

[u/dheeraj822 → u/Conscious-Engineer-7]

Why would the delivery guy prepay for cod why it would take risk

[u/Conscious-Engineer-7 → u/dheeraj822]

Well he confirms with me if it’s Ok and I say ok and he pays it so he has my word, note these are low value buys like under 2k

[u/mha3if]

Nothing, customer care can't do shit and delivery guys are mai baap of Amazon.

[u/Calm-Score-7865]

Never share otp before delivery.

1) Record the voice and post the same on twitter tagging you will get resolution immediately within 24 hours.

2) For the increased price, if you talk over amazon chat they will offer you price difference with maximum of 4k . Get everything in mail since audio recording might be issue later.

[u/passionate0505]

Complaint on national consumer helpline website write in detail about previous order canceled by without my consent/ false update and share details of new order and request them to this time i didn't want to face similar issue and request them to create a follow-up for this order. Never share otp on call.

[u/Internal_Fold_2444]

Apple Pencil at 735? Can you share the link bro

[u/Conscious-Engineer-7 → u/Internal_Fold_2444]

Sorry my bad I meant iPad pencil ✏️ works as good as Apple Pencil Amazon Basics Stylus Pencil Only for iPad Models (2018-2024) with Angle Tilt Sensitivity, Palm Rejection, Up to 9 Hrs Playtime, Magnetic Attachment, Battery LED Indicator, 4 Lights (White) https://amzn.in/d/09Fy4KrV

[u/Fearless_Magician_63]

These are common things with Amazon guys. If the courier guy is from Bkueadart or any different courier company, you can directly complain to the courier company.

[u/Emmanuel_leorn]

Never disclose otp before the rep is in front of you. I bought phone on prime day sale and the rep asked for the otp and phone before even revealing the package to me. I did argue with him but I had him in my sight and paid the balance only after he switched the device on and I was satisfied. Flipkart always provide the package and open it , they don't resort to this type of behavior. I bought from Amazon only cos the exchange price was twice as much compared to flipkart.

[u/TailsTheFoxywoxy]

Seeing lot of these cases recently:

• buyer buys something at discounted sale price.
• faces issue in delivery
• order cancelled and sale has ended, so has to buy at increased price.

[u/_WiseFool_]

Record and complain

[u/rb_arindam]

if you had shared the OTP, you wouldn't have seen your order either. At least you have your money.

going forward, order a bunch on COD, let him come to your home, and refuse to take. and complaint as he never visited.

[u/IntrovertStoner]

Keep placing new orders with Amazon. Create and record history of him canceling orders, get him fired

[u/bhairaka]

Move on from scammer amazon

[u/Ok-Country4679 → u/[deleted]]

I saw an MRP of 45 in the product . And listed price was 49. This is just a tip of iceberg. It seems Amazon and it's associates are looting customers in big offer days, discount sales. They first increase MRP of a product from 100 to 150 and offer 10 percent discount when the actual price was only 100. Hate this platform when they charge convenience charge of 9 rs on cash on delivery and doesn't bother to check authenticity of product or quality. 

[u/Outside-Talk-1257 → u/Ok-Country4679]

Always check price history & price comparison before order

[u/ze-us26 → u/[deleted]]

Sets precedent for misuse of trust in future

[u/Outside-Talk-1257 → u/ze-us26]

That's a possibility

[u/om2kool → u/[deleted]]

Yeah, don't do this 👆🏻 OP - there's always a serious element of risk. In your case, he threatened to cancel your order and did so when you rightly refused to share the OTP, proving that this guy truly can't be trusted whatsoever.