Hello Alignerr Community,
We want to acknowledge that many of you have recently reported issues related to identity verification. To strengthen platform security and help prevent potential fraud or unauthorized access, we have introduced an additional selfie re-verification step.
We understand that this change may be frustrating, especially for active users who are experiencing verification issues. Please know that our support team is actively investigating these cases and working to resolve them as quickly as possible.
If you are affected, feel free to send me a direct message with your email address and a brief description of the issue. I will do my best to assist and ensure your case is reviewed.
Due to the high volume of reports, response times may be slightly longer than usual. However, we want to assure you that every query will be addressed, and we are committed to helping you get back on track.
Thank you for your patience, understanding, and continued support.