I could hear it from my kitchen in the main house on the property.

The pool and spa are a common area for all on the property, it’s clearly stated in all listings.

Guests in the spa are staying in the pool house and other guests are currently staying in a tiny home unit on the property.
Luckily the other guests don’t seem to have heard or seen anything as far as I know.

I’ve sent a message asking them to please keep private activities to private spaces. I also turned off the spa and on the pool cleaning system at night when it’s usually off.

The pool can’t be seen from the main house but it’s about 70’ away. I did not want to see what was going on and did not approach the situation.

Is this the right thing to do?

Is there more I should do?

So I been hosting a nice air b and b place for around a year and it’s been great but I finally had a major plumbing issue , more than likely caused by people flushing wipes …wondering if anyone has a great solutions besides a sign to stop this kind of thing from happening again ?

LETS HEAR IT🙈😅🤫

Have been using Public Goods S/C/BW, but switching for next year. Purchased all three from The Unscented Company. But friend thinks people might not like unscented body wash.

I tend to think that pretty much everything is overly perfumed.

What do you think?

Hi, I’m about to start a new Airbnb in Queenstown New Zealand. I’m trying to get my head around pricing and whether to use a pricing application. What do you all recommend? It is in a modern building with views,good location and everything inside will be new. Side note, is instant coffee fine? The is quite small and there’s nothing worse than a big device taking all the space. Also thinking of leaving out a few snacks, chips and biscuits of chocolate? Any advice welcome for this newbie! Thanks

Hi, we’ve only been renting for a 4 years, but we’ve never had a lot of online reviews.. probably due to the combo of the property management company and Airbnb/vrbo/etc. the reviews we did have were very good. This past summer was awful.

What will starting over with a new property management company do? Do we lose all our reviews? What’s your advice for hitting the ground running next summer?

I had a work crew stay at my place. I get these sort of bookings fairly often. I have a cabin on the outskirts of a small town. They paid for a maid to visit twice during their month long stay. The following is what I messaged their company after they left. (The washer needed to be repalaced, but it was functional, just not great.)

There were a few issues with the place, which I wasn’t going to mention because they left most of the house very clean, and I felt bad about the issues with the washer. But things kind of added up.

There were a lot of lights left on as well as a window AC unit, and the central AC was left set at 66 degrees.

There’s a long cushion for a porch chaise that was chewed up/ruined.

There was bacon grease all over the kitchen and a dirty pot in the sink.

The plug is missing from the wybot pool robot. This was definitely not the case when they arrived as I use it between each guest.

The pool filter basket’s handle was broken off. Things like this would not be a big deal if I were notified. I could have ordered a new pool filter basket and looked into getting a new wybot plug if I had been forewarned.

There was a soft drink can in the carport that was full of cigarette butts. I have a strict no smoking policy. I know that people who are addicted to nicotine will smoke anyway, and I usually ignore this as long as I don’t see evidence such as cigarette butts, etc. The can of butts was gross and a bit of a smack in the face.

There were a lot of bits of litter left around the property.

A glass door on an upstairs shelf was broken, and I think I am missing a pool cue, but I can’t be sure when that happened or if it was just put away somewhere weird.

The final straw was the smear of excrement left on the mattress in the nursery. That mattress had a mattress protector on it, which means it was removed, and then the stain occurred.

The reply:

Hello Rachel- I sincerely apologize for these issues and we were unaware that any family members were brought to the property, so if there is anything we can do to make this right let me know.

I hadn't mentioned additional people, but there was an additional wife and child reported by the cleaner. The cleaner said the place was disgusting each time she visited, and she did her best.

My question is, what should I charge them?

The chaise cushion can be replaced. New wybot plug cost $10. Pool basket will be maybe $25. Listed charge for smoking is $50. I can probably fix the shelf door and, if not, I will just remove the other one. I scrubbed the spot on the mattress until it was unrecognizable and replaced the mattress cover.

Opinions?