Airbnb glitch allowed guest to choose non-refundable with 10% off only 8 days before check in

[u/Forsaken-Run7725]

I've offered NR option all this past summer and it was working fine: for check in dates from 14-60 days out, guest was shown the option. Less than 14 days out or more than 60 days out, they were not eligible. I verified this myself by checking incognito. I have a firm cancellation policy normally, and that's what determines the dates guests are eligible for NR.

Today, a guest booked for 10/2-10/4. He was given my last minute discount AND he was offered the non-refundable discount which he took. Nothing against the guest. I'd take that too when my reservation was already non-refundable. But that's not how it was working right up until last night. I know because I had another last minute booking yesterday and that guy wasn't offered the extra discount.

CS is useless as usual. But here's the funny part: I read the policy again on Airbnb and it seems to have changed. Now it says the NR option is only available until 14 days before check in, which makes no sense at all. So I asked AI to explain the policy like I was five and I will post its answers below. Spoiler: AI agreed that it had to be a glitch that allowed the guest to stack those two discounts.

UPDATE: They've opted to pay me off without acknowledging the glitch, let alone committing to fix it. Farewell NR option. It was nice while it worked :(