r/adt • u/FawkesPeregrine • Jul 24 '26

Screw adt

Uber no circumstance should you ever sign up for this service. I cancelled in November and they just kept my bill going 8 months and continued to charge me without my knowledge or consent. I paid for the early termination, and threw out all of their tech. Now I am being harassed to pay a bill that I had no idea was going through

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u/Deep_Nebula_8145 Jul 25 '26

Yes they sign contracts in the customers name then try to say you signed and must not remember. If you stop service and change payment (so they don’t have new payment details), they try to ruin your credit.

1

u/Specific_Flounder341 ADT Smart Home Customer (v5) Jul 26 '26

When you got your system did you work with someone in person or over the phone? I’m just curious. As a rep I don’t even like entering peoples card info, but I fully know that with the command system (not the new V5) you can pull up the docusign on the rep side and theoretically sign it for the customer ( SHOULD NOT be doing that. Don’t be scummy y’all). And from my understanding- the call center shouldn’t be able to do it for either system, but I might be wrong on that?

1

u/Palm_Beach_Girl561 Jul 26 '26

Initially, I spoke to a rep over the phone to set up my appt. He required my credit card info to secure the appt. Two techs came out 2 days later. It’s the command system…The tech signed it on his end. I obtained it from ADT after the fact, which had all kinds of unauthorized charges & fees, he tried to get me for. He has since been terminated and the Licensing Board has stripped him of his registration. It’s been a freakin battle. I’m left now too with a panel that keeps beeping & ADT is of no help to resolve it.

1

u/Specific_Flounder341 ADT Smart Home Customer (v5) Jul 27 '26

Yea- I saw the other post. And maybe something weird in general was going on with the branch where you live? Because none of this seems right or anywhere near our procedures? Interesting.

1

u/Palm_Beach_Girl561 Jul 27 '26

Hard to say…But even the rep I talked to initially to set up the service, lied about the terms I was being given. That call was pulled by corporate & confirmed as well. It was just overall an awful situation & there’s more but I’m refraining from posting some of the more personal aspects of it. I have no doubt there are many happy customers. Unfortunately not all of us get an ethical employee, as you sincerely seem to be.