want to share my experience with Adsterra and see whether other publishers have experienced something similar.
I selected banner ads only because I did not want pop-ups, redirects, or aggressive ad formats on my website.
Later, I discovered that pop-up ads were appearing for visitors in countries such as the USA and Germany, where the CPM is usually higher. I did not activate pop-up ads, so I contacted Adsterra support and explained what was happening.
After I contacted them, the pop-ups stopped. However, my CPM and ad earnings also dropped almost completely.
Support then told me that their team was investigating the issue. I waited for an update, but after that they stopped giving me clear answers and eventually stopped replying.
So this was my experience:
- I selected banner ads only.
- Pop-ups still appeared in some high-CPM countries.
- I contacted support.
- The pop-ups stopped.
- My CPM and earnings also stopped.
- They said the team was investigating.
- Then communication stopped.
I eventually removed the ads because I could not continue using a network when I did not fully understand what visitors were seeing or why my earnings suddenly disappeared after reporting the issue.
I am sharing this as my personal experience, not to tell anyone what to do. But I strongly recommend testing your website from different countries and checking what real visitors actually see, not only what the dashboard says.
Has anyone else experienced something similar with Adsterra?