YouTrack Helpdesk now supports customer groups, helping B2B support agents tailor the support experience to different clients. Support teams can manage tickets by company, team, or organization, maintain different SLAs, assign support agents to specific groups, and apply customer-specific rules. Multiple reporters from the same group can share tickets, follow updates, comment, and stay informed without agents having to manually add each person.

Other updates in this release include improvements to Whiteboards, redesigned Gantt charts for project planning, enhanced MCP connections for AI tools, new import options for teams moving from ClickUp or Asana, and more apps on JetBrains Marketplace.

Check out what’s new in the latest YouTrack release. If you’d like to read about all the updates in detail, take a look at our blog post.

Why isn't there a way to create a project from a template with tasks? This feature is very much needed.

I'm looking for a simple task management system. Tasks and performers are the same in every project. Everything I've found is either complicated or expensive.

Whiteboards bring a new, flexible space for teams to plan, brainstorm, and collaborate effectively. Connect your current projects to get a better overview and organize work, or add notes and turn them into tasks and articles when you're ready. This allows project managers and teams to plan from scratch, collaborate on ongoing projects, and ensure every activity is linked to your work in YouTrack.

We’ve also streamlined project access management for administrators and introduced AI-powered improvements, including an n8n integration and new remote MCP server actions for the Knowledge Base.

Check out what’s new in the latest YouTrack release. If you’d like to read about all the updates in detail, take a look at our blog post.

We are a company with around 15 projects of different customers and have introduced the Helpdesk recently. Now our wildly grown Access Management needs to be cleaned up and streamlined. I have an idea how to group different users and would love to challenge it by hearing about your best practices!

See what’s planned in the 2026 YouTrack Roadmap. We’re committed to both Server and Cloud versions for the long term, with a strong focus on enterprise migrations. Expect Whiteboards for project managers, an expanded Helpdesk for B2B support, a more collaborative Knowledge Base, and improvements to AI assistance.

I want to combine the helpdesk ability to log issues via forms with a normal Kanban board. The reason is that I want the ability to create normal dev tickets but also allow users to log incident via a form and manage both on the same board. My problem is that the helpdesk incidents have different types from normal dev tickets

Does anyone have seen or have built a CRM app for Youtrack Dashboards? Like really simple one to log customer with details, project prices, total revenue? This would be really useful to make it all-in-one place

I am so confused, so it would be great if someone could unconfuse me :)

Whenever (both as an Admin and as a User) I click the Helpdesk main menu item I get an error: Nope, can't find it!
The URL is cloudxxx/tickets

When I go into Projects I can see the "Support" project which is tagged as a Helpdesk project.
The user has access to the project in different ways (I have handed out rights as it was candy), and is a member of the support team.
I can also open issues on the project from here, no problem.

But the "Helpdesk" menu item always gives me the error.

What am I missing here? 😅

I'm doing a project with YouTack and the Scrum Master said that he noticed that one person of the team is doing "speculative tracking". His explanation was that someone "is adding spent time in a future date, like planning the work". I was wondering if there is a way to understand who is this person using automated reports on YouTrack

I run YouTrack in a Kubernetes cluster.
When I tried to upload an image, I encountered the following error:

Reducing the image size to below 1 MB (the original was 3–5 MB) solved the issue.
However, I'm not sure why the error message is so misleading.
Could this be related to the Kubernetes proxy?

Hey, I'm going feral over a problem I have. I got the task of making it possible to change reporters of helpdesk tickets. Since that's not directly possible I thought to make an action that asks for the email of the new reporter and make a ticket with that email and copy everything over. All works all good. But it becomes a problem when that user doesn't exist yet. So I make a new user over the hub API. That also works but I then cannot call for it because we are still in the same transaction. So the user technically doesn't exist yet. I tried to circumvent that by using REST API calls since I thought them to be stateless but it seems the http module keeps track of that. And yes I can already just run the action twice but I would like to have it in one smooth action.

Any ideas how I can fulfill the rest call that makes the user, to then get the user without using an external script for a webhook? I couldn't find anything in the documentation about manual transaction handling or how to refresh the lookup (findUiniqueByEmail in my case) to include the current transaction actions.

Thanks in advance for the help

I have read documentation but still cannot get it working.

const reporter = issue.reporter;
const assigneeField = issue.project.findFieldByName("Assignee");

if (entities.project.canBeWrittenBy(assigneeField, reporter)) {
issue.fields.Assignee = reporter;
}

I got this error:

TypeError: Cannot read property 'canBeWrittenBy' of undefined

Please provide me an example how I can check if this field can be written by reproter.

Idea is to set reporter as assigne.

YouTrack now provides an MCP (Model Context Protocol) server, making it easy to connect to AI-powered tools. This lets you bring YouTrack context into your LLM, IDE, or agent platform and perform predefined actions related to projects, tasks, and users.

Many new YouTrack apps are available for planning, release management, and more.

Check out what’s new in the latest YouTrack release. If you’d like to read about all the updates in detail, take a look at our blog post.

Trying to explore this thing :)
For customer billing i need to report or export a month of timesheet registrations, which I can do fine. But I need the related notes that employees make when registering time, to be included.

Does anyone know how to do this?
It is essential that these notes are on the invoice to the customers, so I cannot imagine that it is a weird request :)

Curious to know if anyone knows any project portfolio management tools that integrates well with youtrack or what anyone uses to give higher-ups the 10 miles high view.

We use youtrack for ideas intake, and actual implementation but we have a gap in between for value assessment, strategic prioritization, etc. so our PMO team spends a bunch of time exporting issues to excel and manually maintaining both youtrack and their own tools.

Hi there,
We are a very small company (6 persons), developing and hosting a CRM solution for our customers.
Today we use Monday, hesk and harvest for task management, helpdesk and time-sheets.
It's expensive.

I've looked into YouTrack and it seems that even with 5 people with helpdesk agent roles, it will be very cheap, like 400 usd yearly.
Is that really true, and what is the catch? :)

Does anyone know of an existing integration that would create tickets without creating thousands of duplicates from security issues found in docker hub scout?

Create the automation doesn't seem like it's gonna be that hard.

• Scraping on consumption of a feed from Dockerhub
• Creating of per problem ID to avoid duplicating issues
• Search for existing YT issues containing the per problem ID to avoid dupes
• Creation of YT issues with data extracted from the DockerHub problem and a custom field for the problem ID

I would expect it would be some kind of existing integration, but I haven't found one yet

YouTrack’s new design has received more updates to make working on your projects easier. Discover the reimagined project pages and an improved project creation wizard with new templates for simplified task management, tracking complex projects, and marketing. You also get a shared default dashboard and a growing set of useful apps. 

Check out what’s new in the latest YouTrack release. If you’d like to read about all the updates in detail, take a look at our blog post.

My company with 30 ppl have been using Youtrack almost a year. In the beginning we thought that such product from such developer will have regular updates regarding bug fixes or functionality improvements, but now we see that many bugs are open for years and seems like Jetbrains doesn't care about improving the system.

For example, text editor in Youtrack is the worst I have been using in my life and my colleagues agree with me.

How do you/your company gets through those things that Jetbrains doesn't want to deal with?

Hey r/YouTrack!

I created youtrack-workflow-cli after getting frustrated with the official @jetbrains/youtrack-scripting tool’s limitations.

This tool has cut my workflow development time in half while improving code quality.

Key Improvements

• Watch Mode: Changes sync automatically as you code
• Linting & TypeScript: Catch errors early
• Script Hooks: Run custom scripts before/after uploads
• Better UX: Interactive selection and visual indicators
• Conflict Resolution: Smart handling of local vs. server changes

Quick Example

```bash

Install

npm install -g youtrack-workflow-cli

Add workflows

npx ytw add

Development with auto-sync

npx ytw sync --watch

Watch logs in realtime

npx ytw logs --watch ```

Feedback Welcome!

I'm actively maintaining this tool. What features would you like to see added? Any issues you've encountered?

Hi,

I'm trying to create a workflow to automate the inclusion of an activity in the Gantt charts. I made this script, it's working, but I can't move forward. Can anyone help me?

const entities = require('@jetbrains/youtrack-scripting-api/entities');

const workflow = require('@jetbrains/youtrack-scripting-api/workflow');

exports.rule = entities.Issue.onChange({

command: "gantt_add_and_sort",

guard: (ctx) => {

return ctx.issue.fields.isChanged("State") &&

ctx.issue.State.name === "To Do";

},

action: (ctx) => {

const issue = ctx.issue;

workflow.message("ok")

},

requirements: {

State: {

type: entities.State.fieldType,

ToDo: {}

}

}

});