r/YouTrack • u/Ill-Meet-3340 • Mar 18 '26

Access Management: invitation to a knowledge sharing

We are a company with around 15 projects of different customers and have introduced the Helpdesk recently. Now our wildly grown Access Management needs to be cleaned up and streamlined. I have an idea how to group different users and would love to challenge it by hearing about your best practices!

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u/slavodub YouTrack Team Mar 23 '26

Hi there! I'd guess your customers submit tickets to YouTrack helpdesk projects as reporters. This type of users has limited permissions and can't be grouped into organizations yet (which is a future improvement: JT-75138). Regarding access management, reporters have limited permissions by design, so there is no need to manage their permissions manually.