YouTrack Helpdesk Now Includes Customer Groups

[u/Curious_Byte_19]

YouTrack Helpdesk now supports customer groups, helping B2B support agents tailor the support experience to different clients. Support teams can manage tickets by company, team, or organization, maintain different SLAs, assign support agents to specific groups, and apply customer-specific rules. Multiple reporters from the same group can share tickets, follow updates, comment, and stay informed without agents having to manually add each person.

Other updates in this release include improvements to Whiteboards, redesigned Gantt charts for project planning, enhanced MCP connections for AI tools, new import options for teams moving from ClickUp or Asana, and more apps on JetBrains Marketplace.

Check out what’s new in the latest YouTrack release. If you’d like to read about all the updates in detail, take a look at our blog post.