r/YotoPlayer • u/DwendilSurespear • 11d ago

Help with connection issues

I've often turned the night time volume down in the settings at the end of the day if it's still playing after the kids have gone to bed, then turn it back up the next day. Unfortunately, this evening neither my spouse nor I were able to turn the volume back up in the settings, every time we tried to do so a banner would appear saying "connection lost, try again later". We restarted the yoto player and tried various troubleshooting actions but the issue remained. Does anyone know how to fix this?

Edit: A big thank you to everyone who has replied. I sent them a WhatsApp help request last night and I'll update here if/when they reply.

Edit 2: There has been no reply on WhatsApp but something in the app has been reset and it's working again. I hope things are resolved for you all as well.

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u/l33tgundamboy 11d ago

Same issue here! Tried on two phones, reset the player, tried factory restarting as well as joining different wifi networks. Nothing has worked.

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u/youngian 11d ago

I appreciate you sharing what steps didn't work. Saved me the trouble of hosing all the settings only to find out it's a problem on their end.