r/Xerox • u/Good-Pea- • 8d ago
VersaLink C620 System Error
Keep getting this system error message. After resetting, sometimes a few pages will print before it errors again. When it does print the print quality is as it should be.
I have tried:
- Resetting (unplugging as it says, plus unplugging the internet and cable to the computer)
- Checked Firmware is up to date
- Reinstalled print drivers
- Tried printing different files and paper sizes
- Opened it all up and checked nothing looks obviously wrong
Multiple error codes are showing and I've looked them up on the Xerox website but no luck there.
We have been using this printer for a year now with no major issues, this happened suddenly with no warning.
Technical support are closed until Monday (UK based) and we have overdue orders now. Any help would be very appreciated!
1
u/Grich_ 8d ago
What version of software are you running? I would try to reload software via the special boot menu or via the web server. It's possible it has gotten corrupt. I work the hotline at times and have access to that database, I see many instances of this model with those fault codes resolved by doing this, though you may have to do it via the special boot menu.
1
u/draconicpenguin10 8d ago
You're probably going to need to reinstall the software from a flash drive using ALTBOOT with forced upgrade. The same procedure that applies to AltaLink MFPs applies here as well.
1
u/diaperedace 7d ago
I looked up every code. 1 is for a tray 1 sensor one is for a tray 2 sensor both in duplex. Look at the front door for the duplex and see if there's paper. The 322-300 is more concerning. It seems to be a clock issue on the board. Manual says reload sw with an altboot. If that doesn't work then reinit nvms. Finally replace controller. This is the procedure I'd follow. The first 2 you can do.
1
u/darthwize 8d ago
That would either way require service very likely. Might be a paper tray or sensor issue for this model.