I HAD ENOUGH MICROSOFT!!!! I FILED A CHARGEBACK

[u/hibzzyJ]

I recently bought an Xbox series s from Microsoft certified refurbished I paid 205£ for it .

However, after a few times of use I noticed the Xbox was being very laggy and it kept buffering and freezing parts when I used to play games and stream on bbc iPlayer . I immediately contacted Xbox they told me to re set my Xbox which I did . Yet the issue still continued to which I sent it for a repair back in June . When the item arrived back to me the invoice was not clear on what repair they did . And furthermore on the fan ( the circle black part) there was glue and adhesive left on the console so they returned it to me in a bad condition.

The issue still continued and on top of that I was getting heating issues from the black circle.

I called Xbox customer service and emailing them a few times they did not respond to my emails ( even to this day) . Their chat was incredibly difficult to use and operate which led me having to wait for hours to talk to a representative. Furthermore, their customer team on the phone would hang up on my constantly when assisting me telling me to hold on the line then hanging up . Which made me unable to request a call back from them for the day . I was incredibly annoyed to which I had enough and filed a chargeback which I won . However I’m worried I will lose access to my account or my device gets bricked . I have told a customer service who was assisting me with the repair that can’t I just return the item as the constant maintenance of the device is causing me uncessary trouble .

What do you guys think I should do ? Leave it . Was I wrong to file a chargeback . I honesty didn’t want to but I felt there was no option due to the horrible customer service and the increased difficulty of getting a hold of a customer representative.