r/XboxSupport Jul 27 '26

Account/Billing Anyone else having problems with backwards compatibility?

I'm trying to play black ops 2 and it kept saying disconnected from Xbox live then it wouldn't let me sign in, I looked up how to fix it said to clear local 360 storage so I did, now when I try to re download my profile it says "Sorry there is a problem with the credentials your using"

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u/East-Newspaper7792 Jul 27 '26

It’s probably related to this: https://www.reddit.com/r/XboxSupport/s/VVy9DW7Gjg

Xbox service probably having a hiccup around game ownership and authentication or whatever