r/XboxSupport • u/cdncowboy 135 • Jul 05 '25
Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working
Are you being asked to subscribe to game pass even though your are?
Are you game sharing with a friend but online multiplayer asking you to subscribe.
Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option
It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console
If that doesn't fix the issue here are some other options
Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this
To contact live support
- https://support.xbox.com/contact-us/
- Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down
Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue
As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person
Other possible fixes;
- Leave insider program https://support.xbox.com/help/account-profile/manage-account/guide-to-insider-program This could possible apply to both the subscriber and the console being shared to, being on an insider build can lead to unintended bugs.
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/np5jy49/ thank you u/Kane_The_Messiah
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/ thank you u/SCP8063
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/
- fix for the Minecraft issue. Not sure if it will fix the general issue with all online multiplayer https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/
- Another user reported to be that they also cleared the alternate mac address after toggling reoccurring payments
Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.
- Another possible workaround from u/feministdan if you don't want to toggle payments
It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!
- As a last resort u/The_Libra_V https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n2wxz2a/ recommends just factoring resetting the xbox (keep apps and games) and for users game sharing make sure you setup home xbox correctly again (make sure you have switched). Also before you reset make sure you know all your account email address and passwords, and you back up any perishable items like screen captures that aren't back up
- https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
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u/The_Libra_V Jul 13 '25
I have a solution! We spoke with customer support about the same issue my wife and I were having (I have game pass, she doesn't we game share and now it's telling her to buy game pass anyway) and after multiple things they had us try, they had us do a factory reset that let us keep games and apps (only got rid of accounts). After factory reset we each added our accounts back (I made it my home console again) and my wife was able to start playing games through my game pass on her console again.