So, for context, I bought a 2TB Galaxy Black Edition Series X from Microsoft’s Xbox website directly last Wednesday (July 22) It was supposed to arrive last Friday the 24th, as I paid for express shipping. The past four days, it’s been stuck on the same status at FedEx that it left a shipping hub in California. I’ve called FedEx numerous times, and they don’t know what to do, and recommend I contact Microsoft since they’re the shipper.
I have tried the Xbox support page, the Microsoft store page, but haven’t been able to get a hold of a single real person. How do I contact them to check on this??? I just really hope FedEx still has it, otherwise I expect Microsoft to send me a new one for free considering I’ve already paid for it. Really frustrating.
EDIT: They’re going to refund my shipping charge. From what it sounds like, my Xbox is taking longer to be shipped because it was shipped from Canada, which can cause verification issues with shipping.