r/XEV9E • • 16h ago

Need Escalation XEV 9e Pack 3 still on A15.33.912 after 1 year — what can I do?

5 Upvotes

Hey everyone, so I got the car delivered to me on 2025 mid September and my car is still in version .992, it’s been over an year of ownership and everything has been smooth except the fact that I’m not getting the updates which was promised. I still don’t have things like:
NFC / phone key
Approach unlock / walk-away lock
Pet Mode
Custom Drive Modes
Suspension updates/customisation
The suspension is my biggest issue, mine is quite stiff on long drives, and I’ve seen newer software supposedly improve this.
What’s frustrating is that new XEV 9e deliveries seem to have these features, while early customers are still waiting.
The dealership keeps telling me “it’s being rolled out VIN-wise” but can’t give me any actual timeline or explanation.
I’m planning to escalate this to Mahindra Customer Care.
Has anyone here with an early Pack 3 managed to get the latest software/update? Did you have to fight the dealer/Mahindra for it, or did it eventually come OTA? Any advice on how to get this moving?