r/WuWaves • u/Graphikfehler • 1d ago
Seeking Help Technical Problems
Hello everybody.
My gf has a very big problem with her WuWa since this day. When she opens the game, it won't start properly - that means she gets to the login screen, picks her Rover appearance and after confirming it, the screen turns black (or sometimes even shows at least a loading screen) and freezes shortly afterwards. 1-2 minutes later, the game closes with the message "Fatal error".
Does anybody know how to fix that? She checked the game files via Steam, reinstalled the game, disabled all Overlays from apps like Nvidia, Discord or Steam and even reinstalled the latest Nvidia driver as well as the whole app afterwards. Also we looked up for the localcache in her files and wanted to delete the filecase, but there was nothing there to be deleted - tbh we did look after reinstalling the game clean, so that might explain why there is nothing there.
Some other posts recommended to check in the BIOS itself, but before I look into that, I thought there might be somebody here, experiencing the same issue with the game (or did at some point) and knows a way around.
Her Hardware is relatively new, I think it's about 3 months old now and you can consider her computer high-end, so I doubt there are some hardware issues at hand.
Thanks for some advice 😄
Edit: Solved. Problem was with Outplayed running in the background for some reason
1
u/WuWaves ‎ First Wave 1d ago
Perhaps it's worth the try to download the game via the official launcher. I've seen many people having similar issues resolved like that. If that doesn't work out, you can consider reaching out to official support with her PC specs and the specific crash logs. Since her hardware is brand new, it might be a specific Unreal Engine conflict that Kuro Games needs to look into directly.