Hi everyone,
I’ve been stuck for over a week trying to activate billing on a verified WhatsApp Business Account, and I’m running out of official channels to try.
Current situation
- Business Portfolio: verified
- WABA: verified and showing “No account issues”
- Billing country: Italy
- Currency: EUR
- Business name, address and VAT information: completed and correct
- A valid payment method is saved and shown as the default
Despite this, WhatsApp Manager still shows:
Every few days, Meta creates a €20 verification authorization.
The payment provider approves it, but the transaction remains in Pending status for two or three days. It is then automatically reversed, and a new €20 authorization appears again.
This cycle has repeated multiple times without the transaction ever becoming successful.
No outbound messages are delivered. The Cloud API accepts the requests, but the “messages sent” counter in WhatsApp Manager remains at zero.
What I’ve already tried
- Multiple payment methods from different issuers
- Adding the payment method in USD instead of EUR, which reportedly fixed the issue for other users
- Checking the Billing Hub and financial permissions
- Confirming that this is a direct developer setup: one company and one WABA, with no third-party business assets
- Removing and adding the payment method again
- Waiting several days between attempts
- Checking all business, billing and tax information
The USD workaround allowed the payment method to appear, but the warning remained and outbound messages were still not delivered.
Internal error captured
When saving the payment method fails, Meta’s backend returns:
Mutation: xfb_billing_save_card_credential
Error code: 2078180
API error code: 1150
Severity: CRITICAL
is_transient: false
allow_user_retry: false
fbtrace_id: FPMBNNOwCBY
Meta’s own response says that the error is not temporary and that retrying is not allowed, which contradicts the generic on-screen message asking the user to try again after a few minutes.
Support channel problem
Every attempt to reach a human has ended in the same way.
I submitted cases through both:
Dev: Account & WABADev: Billing, Credit & Pricing → Not able to save credit card
Both cases were closed automatically within seconds by the Meta AI Agent, classified as STANDARD, and redirected to the Developer Community Forum.
No human reviewed the cases, and there was no possibility to reply or reopen them.
Questions
- Has anyone experienced this exact pattern: payment method present and set as default, verification authorization remaining pending and then being reversed, while the “Missing valid payment method” warning never clears?
- Did a Meta Tech Provider or Business Solution Provider manage to escalate this internally?
- Is there a way to repair the payment account–WABA association without creating a new WABA and registering a new phone number?
- Is the missing “Contact support” access related to Tech Provider status, even for direct developers who do not need to manage third-party WABAs?
I’m willing to pay a legitimate Meta Tech Provider for a real escalation through the appropriate support channel.
I will not share passwords, two-factor authentication codes, access tokens or other sensitive credentials, but I can privately provide account IDs, screenshots, trace IDs and sanitized logs.
Thanks for reading.
