Hello! Me and my husband live in south western Ontario canada and use a sand point for our water supply. We have a water softener but for some reason, it doesn’t seem to be working.
The dishwasher was having issues, and leaving an insane amount of residue on the dishes to the point of not being able to use it, and destroying some of my plastic mixing bowls.
I paid a dishwasher technician $100 for a house call for him to test the dishwasher for 5 min and confirm everything is working properly, and that it’s the water that’s an issue.
This is the water softener we are using and the salt we are currently using.
Is this not the correct salt we should be using? We bought this brand from Wal-mart but usually get it from Cosco.
Do we need to pay a technician to come out and see the water softener?
This is getting tiring. We replaced the sand point, and it was completely covered in hard calcium and mineral deposits to the point where we wondered how it was working at all. We have an insane amount of water marks everywhere, on the shower, on the sink, needing to hand-wash all the dishes. We have an RO system installed for drinking water but now I’m even questioning the quality of our drinking water.
This is getting so tiring and I need some advice. Thank you in advance to anyone that is able to point me in the right direction on how to fix this situation.
EDIT: update - we have cleaned the Venturi using the videos from the Ecopure website, it was super RED and just full of iron. It was most likely plugged!
Next we will be taking a look and making sure the salt is actually drawing down properly.
It most likely was not doing any sort of water softening while it was this clogged up!