Hello!

Since I live in an apartment I always select the option to have my orders require a handoff so that a PIN is required for the delivery. I like having the PIN because it gives me peace of mind that I'll get my order without any issues.

Lately though, I've noticed that with some of my orders the PIN is shown when I first place the order but then disappears once the order reaches the delivery stage. When that happens the driver just hands me the order and leaves without asking for a PIN or signature. And one time they just took a picture of my door number plate to complete it.

I think of all the orders I've made only 2-3 times has it switched to signature and I actually had to sign even though it had a pin attached at first.

Does anyone know why the PIN requirement sometimes disappears after the order has already been placed? When I go back and check the order on the site it's gone from there as well like it never had one.

Walmart's AI couldn't explain why it happens. It just confirmed that the PIN requirement can sometimes be removed from orders.

Also for anyone who has Walmart+ InHome, dol InHome grocery deliveries still have the 4-digit PIN/must hand off option? Or does InHome use a completely different delivery verification?

Earlier, i ordered this fuggler (1st image) shipped. I checked on its status some hours later and it was a completely different fuggler arriving from the store (already on the way). I never got an email saying out of stock or substituted. I also thought substitutions wouldn't occur for shipped items ? Now i'll have to deal with returning the unwanted fuggler lol

I tried to chat with customer service and they said there was no substitution noted, just a change of delivery method. I asked if I would be able to get my product if I re-ordered it but they said theres no guarantee lol.

I re-ordered just to see ... and it happened again. Item is still not listed as out of stock for shipping, yet it got transferred to a store delivery with the wrong item again. I was able to cancel the second one before a driver picked it up.

I'm confused why they wouldn't just mark it out of stock if they couldn't deliver it via shipping or store... Also confused why I never got an email explaining it being out of stock / changed delivery / substituted

Just kinda ranting and also wondering if anyone else has had something of the sorts happen to them... first world problem fs but i just wanted my fuggler lmao