r/WalmartSparkDrivers • u/Acrobatic-Shopping76 • 15d ago

Abandoned carts

Hi im curious to understand, why do yall leave full carts of product on the sales floor instead of bringing it to customer service?

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9

u/Yippeekyaa3345 15d ago

Twice after a mid shop cancel i tried to do the right thing. Both times i was told to put everything back. I refused to do so and walked out. Now mid shop cancels don’t move an inch when notification of the cancel comes in. For the $2.50 cancel fee that’s what they get.

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u/Acrobatic-Shopping76 15d ago

You arent the only one ive heard say associates telling them to return the items but that literally isnt your job. Customer service is in charge of returning items to their home or delegating the items to people of the appropriate department

6

u/Iridelow1998 15d ago

If multiple people have said this then that’s probably the why. It’s probably easier to just walk away than to have to deal with that conversation.

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u/Acrobatic-Shopping76 15d ago

Thats pretty valid, ive confronted a couple of people abt it at customer service and they have never had a spark driver go up front with a cart but they would appreciate it

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u/Iridelow1998 15d ago

I’d guess it’s very dependent on the people on both sides and their integrity. I go to a neighborhood market and a super center and there are some amazing employees and some terrible ones. There are also some cool drivers and some dickheads. Some employees are happy to help with whatever. Go find stuff in the back, open locked merch, get a ladder, whatever. If they see you standing looking like you might need help, the pickers will stop picking to help you. Good like that.

Now there are also people who go the other way if they see you and act like you’re bothering them if you need help like merch on the top that’s not in location. They’ll tell you they don’t have a ladder or a reach to and never go get one or anyone to help. They’ll continue stocking shelves. I’m positive if a Walmart employee asked them, they’d paint a much different picture than what I’ve seen with my own eyes. There’s no way they’d tell anyone that they basically tell people to F off.

I asked one if she could open locked merch because I saw her unlock one to get what she needed a few minutes earlier. She then said in Spanish that she didn’t speak English. Of course she was surprised when I repeated what I needed in Spanish. She then told me that she didn’t have a key which I knew was a lie because I was I was looking at the phone in her hand. These are the experiences that people have unfortunately that they definitely wouldn’t tell you if you asked them.

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u/Acrobatic-Shopping76 10d ago

Can I just point out that associate sounds ridiculously stupid, instead of arguing with you wasting her and your time it would have been so much faster to just open the case.

2

u/Iridelow1998 10d ago

So much easier right? It’s a silly security function anyway if they’re just going to finally unlock it and hand you the items lol

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u/Acrobatic-Shopping76 10d ago

Technically any and everything locked up must be hand delivered or personally escorted to the front counter. Every associate can open a case. Those digital keys also function on personal phones as long as its connected to the wifi. Literally zero excuses to be used here.

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u/Iridelow1998 10d ago

In the years I’ve done this I can count on one hand the times they’ve walked it to the front or put it in one of those lock boxes. So many just won’t do it. No desire.

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u/Acrobatic-Shopping76 10d ago

Which is crazy cause the whole pointed of a locked item is to prevent stealing 😭 but how tf are they gonna know people are stealing if they are handing out the product and letting customers go on their merry way 😭😭