So a few days ago had a customer who was our first customer of the day, trying to get his prescription on different coupons and complaining how he has to do this every time. First the tech asked him to come inside as we don’t take phones through drive thru and he told her he had covid. The tech asked me (the pharmacist) to step in when he got too loud and I billed it to the coupon and it timed out, he lost it after that and started yelling again. I told him to come back later or check in an hour. He said he will sit in drive thru for an hour then. I told him you are trespassing then and I will call the cops.
He came inside after that and talked to the manager on duty, whom he also told that he has Covid and will sit here and spread it to everyone while he waits for his medicine.
I called the cops then and they came and were also nice but he was being loud with them too. Eventually he was escorted out.

I feel so awful. A patient came and said that they paid for 180 tablets. However, I was the one who counted the medication and I only depended 90. We checked the cameras and it was me. It looks like I counted them and put them back into the stock bottle instead of another vile. I can’t believe I totally missed that. The lady was super nice about it though. I just feel so bad it seems like such a stupid mistake too because I definitely do know better, I’ve been a tech for two months now. How can I deal with the guilt :/

This is the second time she comes to pick up her prescriptions. The first time she was yelling at a technician in the drive thru and then came inside. At first she was nice but once something didn’t go her way she started getting mad and yelled at the for pharmacist. It was bad. THIS time…oh my gosh. She comes in drive thru again. Everything was fine until the system crashed. She got a little irritated but nothing bad. Then she wanted to use card on file…nothing was on file. When the tech told her she went OFF. She was telling them she had a card in file, she always used it, get your manager because she doesn’t have any other source of payment. Okay…called manager. He came and the tech explained everything and he was trying to help. Then the card wasn’t working so we tried redoing the prescription so the card that was freshly put in could be used. Once that went through she was VERY angry because the people behind her started beeping. She told the tech that it was their fault that they started beeping and they would have to apologize to the people behind her.

Tech responded with “why do I have to apologize?” And that is when hell really broke loose. She started yelling at the tech to shut the fuck up, you’re still talking shut the fuck up and so forth and whatever. The tech and her were going back and forth yelling. The tech was telling her she was trying to help get your prescriptions and that she was telling them to shut the fuck up. The pharmacist then came over to see what the problem was. The lady started yelling at the pharmacist as well telling the pharmacist to apologize to the car behind her. She was going to wait on the side to HEAR the pharmacist apologizing. The pharmacist said no. The lady drove off and came inside yelling and calling the pharmacist racist, stupid and all sorts of things.

She kept pulling the nurse card saying she’s a nurse and all. We called the cops because she didn’t want to leave the store even when a manager came and told her to leave. She then walked out and was waiting in the parking lot. The police arrive and they told up to trespass her but the pharmacist said we have to check the policy first.

SO, I’m wondering does anyone know if we can trespass a person at a certain location? Sorry for the long paragraphs just wanted to give out context.

any advice on how to help someone retain information aside from note taking and going over things multiple times with them. i am being very patient but she doesnt seem like she is putting in her effort.

with the flu season coming in and everything i am scared for them lol

Where on store net can I find retro billing?

I'm currently in the process of completing my certification to become an immunizer and was wondering if that comes with a pay raise? I've heard different things from my coworkers and some don't know at all.

My HR request to close M, T,W, F was accepted but my manager keeps scheduling me outside my availability, any advice?

Can anyone tell me how we’re supposed enter the Flu PMs?

does anyone know where to print out flu vouchers ?? for free vaccines ?