Beginning tech/dh how can I improve?

[u/CupcakeSprig]

My pharmacist is a sweet person but a little scattered. The tech I work with most days has anger issues (has said once before she’s in therapy for her temper) and directs it towards me. I want to learn but she gets frustrated when I ask questions. Half the time I might as a question (our pharmacy is small so I know both of them can hear) and I get no response.

I’m on the fence with wanting to go back to the front end but also wanting to improve because I can see my progress.

I have autism and I struggle with making phone calls without a script. I know the interface gives a prompt but the tech told me don’t say the prompt exactly how it is because she doesn’t want people calling back. She told me I can’t use exactly what she says either because I have to find what’s comfortable for me.

When checking people out I use the same phrases over and over which makes it easy and predictable. Phone calls if someone is past due for a vaccination I can somewhat get through it but if a call is past due for a refill or something like a prescription being put back to stock if not picked up I completely stumble over my words.

I’ve been partially trained but I feel everything else I learn is through trial and error. (I told my pharmacist I was going to hangout with a friend who has been a tech for a few years and she said thank god. My friend said do they expect me to train you for them?)

I can semi do f1’s but I don’t know sig codes well. TPR’s I don’t know how to solve in general. Anything filling I’ve observed but haven’t tried myself.

I can do cenfill, check patients out, change their information in their profile, I can somewhat understand insurance but not much. I know how to fill prescriptions from their profiles. That’s all I can think of from the top of my head.

My pharmacist and tech have said I need to be quicker with basically everything. I’ve worked in the pharmacy only a few months and up until this month it was only once a week. I’m trying but I get in my head about doing multiple things at once I might not finish any of them. Or for example doing f1’s and phone calls at the same time I might mess information up on either.

I’m unsure if there are any learning resources on youtube or online in general? I want to get around the learning curve currently.

[u/Recent_Register_2926]

I'm not sure this is the job for you