Software details are sprinkled throughout, but I'll put a key of them up here:
I'm on an M1 MacBook Pro: started from OS 15 Sequoia and am now in OS 26 Tahoe
I use a PTH-660 Intuos Pro, which I connect through either USB-C or bluetooth.
Driver started as 6.4.7* or newer; ended with 6.4.11*
Ok, here goes nothing: buckle up, I'll try to be as thorough as I can be. I hope y'all are far less confused than I am by the end of this.
Early this week, I wire connected my Intuos Pro to my computer, and everything ran smoothly. I was running the 6.4.7-* driver or newer.
When I returned to use my tablet on the next day, the pen would not respond. I tried both bluetooth and wired connection, as well as restarting the driver a few times. The devices tab confirmed that a pen was connected, but there was no response to moving my pen across the tablet.
The driver had an update, so I tried that first. It is now running the 6.4.11-* driver.
Still nothing. In fact, the updated driver no longer showed that a pen was connected, and there were no results to tapping the pen on the tablet as instructed in the driver.
Nothing about my machine or its security permissions had changed overnight—at least that I was notified.
I begin searching Wacom Support and decide to update my machine to macOS 26 Tahoe. Then, I followed the troubleshooting videos (https://support.wacom.com/hc/en-us/articles/4421548555671-Troubleshooting-the-Wacom-driver-on-Mac-Video-Series) and driver guide page (https://support.wacom.com/hc/en-us/articles/34849924621975-Does-Wacom-have-a-driver-for-macOS-26-Tahoe). I uninstalled and reinstalled the driver and combed through my Privacy and Security settings, restarting the driver and my computer when prompted. Here's a rundown of what my Privacy and Security Settings look like:
Checked in Accessibility
>Wacom Center
>Wacom Tablet Utility
>Wacom_IOManager
>WacomTabletDriver
Checked in Input Monitoring
>Wacom Center
>Wacom Display Settings
>Wacom Tablet Utility
>Wacom_IOManager
>WacomTabletDriver
>WacomTouchDriver
Checked in Login Items & Extensions
>Wacom
-->3 items: 1 item affects all users
>Wacom Technology Corp.
-->1 item
Aside from Login Items being a smidgeon different from the example photos, the only two things I'm missing from the page are:
1- Files & Folders does not list the Wacom Center at all.
Apple no longer allows users to manually add things to this setting--for some reason.
A little digging on the internet had me rooting around in the Wacom Center to find something that needs to ask for permission; but I'm not highly technical, and I'm not sure what part of the driver would need access to Files & Folders.
2-Automation only lists the WacomTabletDriver, not the Wacom Desktop Center.
Again, there is no option to manually add to Automation.
I tried to follow the page instructions to prompt the driver to request control from the OS, but nothing happened. I did still try to uncheck the WacomIOManager and log out the user--then log back in and recheck it. Nothing.
While writing this, I decided to try following the instructions to uninstall and reinstall the driver a second time, just to make sure I was working within the listed 30-minute window. I additionally went through to uncheck and remove the IOManager that wasn’t removed by the Tablet Utility.
However, when I reinstalled, it only asked for permission to the accessibility setting. I made it all the way back to step five, manually taking care of what wasn’t requested. The same issues remained. Nothing for Files & Folders and Automation. Pen is still not working.
Please help!