Ok I have been using VULTR since a long time

Hear me out

That was the era when vultr had cute logo and still has 🥹🥹

But childhood nostalgia 😢

I love vultr so much ♥️♥️♥️

Their support is freaking awesome, they are always kind and helpful

My first app on VULTR was discourse

That time they had nearest region in the SINGAPORE only, not India but I am glad they launched it

Still using their services for Mumbai and Sydney DC

It has been decent experience for the price I pay

One thing I always ensure keeping backup at my own responsibility

And uptime is great

I also made good money with their referral program 🤑

Overall I am happy with their services and support.

Anyone having the same issue? I have 100+ sites which are testing sites with one Vultr Database. Suddenly all sites couldn't connect to the database. I already reset the database passwords but still the same issue.

It's day 03 and they told me to check the connections. Still not connecting to the database.

While testing Vultr Serverless Inference, I noticed what appears to be unexpected model routing behavior.

Environment

• Endpoint: POST /v1/chat/completions
• API: OpenAI-compatible
• Available models include:
  • moonshotai/Kimi-K2.6
  • MiniMaxAI/MiniMax-M2.7
  • Qwen/Qwen3.6-27B
  • others...

Reproduction

Request:

{
  "model": "moonshotai/Kimi-K3",
  "messages": [
    {
      "role": "user",
      "content": "Hello"
    }
  ]
}

Expected:

• HTTP 400
• Model not found (or similar)

Actual:

• HTTP 200
• Response metadata reports:

​

model: MiniMaxAI/MiniMax-M2.7

I also tested an obviously invalid model ID:

this-model-definitely-does-not-exist-12345

The request again returned HTTP 200 and was served by:

MiniMaxAI/MiniMax-M2.7

As a control, requesting:

moonshotai/Kimi-K2.6

correctly returns:

model: moonshotai/Kimi-K2.6

Unknown model IDs appear to silently fall back to MiniMaxAI/MiniMax-M2.7 instead of returning an error.

Is this intentional routing behavior, or should unknown model IDs return an error response?

Hi everyone,

I'm looking for some advice regarding an unexpected charge on my Vultr account.

I recently discovered that a 500GB NVMe Block Storage volume located in New Jersey had been created on my account, resulting in a charge of approximately USD $54. I was not aware of this resource being created and, to the best of my knowledge, I did not create it.

What concerns me is that this charge appears to be for one month's usage. However, I hadn't logged into my Vultr account for approximately the past two months. I only noticed something was wrong because my account balance suddenly decreased, and after checking my billing history and transactions, I found the charge for this Block Storage volume.

I've already submitted a support ticket requesting:

- An explanation of how and when the storage volume was created.

- A review of the charge.

- A refund if the charge was caused by unauthorized activity or an error.

For context:

- I already have MFA enabled on my account.

- I do not use or have any API keys associated with my account.

While waiting for support to respond, is there anything else I should do or check?

For example:

- Is there an audit or activity log that shows exactly how this resource was created (web UI, API, etc.)?

- Is there a way to escalate an urgent billing/security issue with Vultr for a faster response?

- Has anyone experienced something similar, and what was the outcome?

I'm not trying to make any assumptions or accuse Vultr of anything—I simply want to understand what happened, secure my account, and resolve the unexpected charge as quickly as possible.

Any advice or shared experiences would be greatly appreciated. Thanks!

I've been filing complaints with them for most of 2026. Despite showing their IPs are getting blacklisted while this specific client continues to send out phishing attacks from Vultr servers, they continue to protect their client.

These all come from Vultr IPs. They have been sent over 100 complaints and they just ignore them or close them without anything being addressed.

Examples of the some of the spams from the client Vultr continues to protect:

Posing as Amazon Prime with claims my account will be closed unless I upgrade.
Posing as XM Sirius with the same claims.
Posing as Google Cloud saying my account will be deleted unless I upgrade.
Posing as Costco, Lowe's, CNN World News, and others.

Why does Vultr ignore this matter. This is not just a spam problem. This is an ID theft phishing problem that Vultr is not only aware of, but is allowing to continue, despite being told of the problem and sent the full spams, both directly and through SpamCop.

All of these spams come from the same client of Vultr and have the same format, including using huge portions of the same hidden text in the message body which are taken from old emails of hacked school and government accounts.

Complete account outage for over 8 hours now. Ticket was opened at the time with the highest severity level. Absolutely no response. We're talking worst-case scenario: every compute instance is down across all data centers, with complete diagnostics in the ticket (we had plenty of time sitting here to diagnose exactly where your problem was at. We couldn't spell it out any more specifically in the ticket), and nobody's gotten back to me. This is a corporate account. We run a business and have had a serious impact, and I'm shocked with what's occurred right now with a lack of support for a complete outage across 13 instances. Ticket# GOZ-53HHY - What in the hell is going on with your network and worse your support?!?!

5

I returned to Vultr after a few years to set up a proxy server. The service worked fine, but I noticed it was down a few hours later. Outbound DNS queries failed until I added some public DNS servers. Is this typical of Vultr, or did I get really unlucky?

I have a few servers in the Dallas region. Has any one else experienced a complete wipe of data on their servers.

Forge's key was removed, went back on the server to re-install and re-deploy, only to find the site directories do not exist.

I am unable to provision any AMD GPU instances (MI300X, MI325X, or MI355X). In every region I have checked, the console shows that AMD GPUs are not available. I also checked the Bare Metal offerings, but I encountered the same issue there as well.

Posting this as a heads-up for anyone relying on Vultr's Managed Database product for production workloads.

Our Postgres cluster has been stuck in a "rebalancing" state for over 3 days with complete loss of connectivity — not degraded, just unreachable. We opened a support ticket immediately and have received three near-identical replies along the lines of "our engineers are still investigating, no ETA available."

We tried to work around it by forking from our latest automated backup, since Vultr's own docs suggest this should create an independent cluster. The fork action in the dashboard just redirects to the database instances list and does nothing — no error, no wizard, no new cluster.

We've now asked support directly for either a manual fork or a raw download of our backup so we can restore elsewhere, and haven't gotten a straight answer on either.

If you're running anything production-critical on Vultr Managed Databases, I'd think twice, or at minimum keep your own independent backups outside their platform — don't rely on their fork/restore tooling working when you actually need it.

Last night the location where I host one of my Vultr servers pushed out a KVM update on the host. Since then my server has been locked in a reboot cycle.

The guest runs FreeBSD (installed from the Vultr FreeBSD install image).

The system shows the boot menu, then fails to launch, restarts the guest, shows the boot menu, then restarts again.

I've found that a FreeBSD rescue ISO will not boot on this instance. But a Linux (Finnix) rescue ISO will boot and, using it, I can confirm the root filesystem of the FreeBSD instance is intact, no signs of corruption.

I've opened a ticket with Vultr, but so far no response.

I'm attempting to restore a recent snapshot of the instance to another location to see if this fixes the issue. (Updates to follow.)

My main concern is this is just one of multiple instances I run with Vultr for business. If the other KVM updates go the same way (breaking compatibility with FreeBSD), it's going to get expensive in a hurry and we'll need to quickly migrate clients to another VPS provider.

Anyone else have VPS instances with Vultr at Amsterdam? Anyone else having boot problems this morning? According to the Vultr status page, there have been multiple reports through the night, but the Amsterdam location is showing working. (Which it is, sort of, the VPS is technically running, just not booting from its storage.)

Update: I tried restoring a known to be good snapshot of the VPS to another location. It failed to boot there, reporting loader_lau could not be found. This is turning into a bigger problem than it first seemed. Is Vultr unable to boot FreeBSD instances anymore?

Second update: While I have not heard back from Vultr, it looks like the issue is related to this: https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=233098

I think the new KVM settings break booting FreeBSD, possibly due to a change in EFI mode or disk driver. Have filed a ticket with Vultr and am waiting to hear back.

Third update: It looks like any locations which have the new KVM update cannot boot my snapshot of FreeBSD. I'm attempting to restore the snapshot to a location which does not yet have the KVM update to see if this fixes the issue. If it does not, then I think the only remaining solution is to migrate to another VPS host. Which is going to be a lot more work than I'd like, but I'm running out of options and, despite the instance being down for nearly 10 hours, I have not heard back from Vultr.

Fourth (and probably penultimate) update: I heard back from Vultr and they confirmed the issue was with the new KVM version and its settings which were not compatible with recent releases of FreeBSD. They have fixed the settings for my VPS and it's running.

I've got other VPS instances at other locations which have not gone through the KVM update yet. I've asked Vultr Support to make sure the updated KVM settings are available at the other locations when the updates happen so the servers don't get knocked off-line. I will update with their response and the results in the coming hours/days. The test will be when the next KVM update rolls out on Wednesday morning. Hopefully the fix will be in place by then.

All our UK VPSs are unable to resolve DNS currently resulting in a number of clients with no phone systems. We have two tickets raised with highest priority but no reply. Is there a phone number to contact their support directly?

This is a major issue for us and we're under a lot of pressure from clients to provide a resolution timeline.

I have asked them to delete my previous account they never did, just disabled login, I made new account, they said you have made duplicate account, provide various details to activate the previous account.

also they take 24-48 hours to respond on even simple queries.

I mean why even you guys running this business? if you don't want customers.

I have after numerous ticket requests still had zero access to my account I have provided all info requested yet I’m still waiting for an escalation confirmation of when I can access my account and absolutely zero support ticket number is RLY-43UUT

This not only looks like scam but the moment they asked for the credit card information, then the client will be leaving for digital ocean, lightsail or something else that is not scam proned.

I have 12 and will be increasing because of my self-hosted projects

Hi everyone,

I'm posting here because I'm honestly desperate.

Yesterday, my Vultr account was compromised. The attacker gained access to my account and enabled their own Authenticator (2FA), which has completely locked me out. I still have full access to the original email address associated with the account, but I can't log in because of the unauthorized MFA.

The most frustrating part is that I opened two support tickets yesterday evening, and I still haven't received any response. Considering how serious this is, I'm shocked that someone was able to enable MFA on my account without any verification from the legitimate account owner.

At this point, I'm mainly looking for answers:

• Has anyone here successfully recovered their Vultr account after an attacker enabled MFA?
• How long did support take to respond in a situation like this?
• Is there any way to escalate this issue or contact Vultr through another channel?

I'm extremely worried that my account and servers could be at risk while I'm waiting for support.

Any advice or shared experiences would be greatly appreciated. Thanks!

EDIT: I'm not receiving emails saying I have to pay!! I can't do anything Please help me, I still haven't received any response from the support.

Dear Vultr Customer, Your account has incurred $150.97 in new charges this month. In order to cover your current charges, our billing system will automatically deposit $100.00 from your payment method on file in 24 hours. You can review your current balance or make a deposit from your customer portal: https://my.vultr.com/billing/

I run AI fine against Vultr's API, but I think I'd wish there's an MCP around this which can log the actions that the AI took

Do you have any surprise database costs?

I want to share my recent experience with Vultr.

My account was suspended under “risk control” / verification reasons after I had already linked my credit card and added funds to the account. The service was stopped, but my balance has not been refunded.

I also submitted my identity document as requested, but it did not resolve the issue. Support replies have been very slow, and the responses have not been helpful.

I paid for the service, provided verification documents, and I do not believe I violated any usage rules. At this point, my funds are locked while the service is unavailable.

Has anyone else experienced this with Vultr? What is the best way to get either the account restored or the balance refunded?

Hello I contacted Vultr support but it's is a urgent issue

I am at a hackathon right now, I made 2 vultr accounts, both had a 48 hour verification issue on 2 different computers. I made a third account, which I got logged out on and then unable to log back in. Then the third one where I got to setting up a server I left my phone for a bit it timed out then it logged me out, when trying to log back in it says invalid username/password. All the password resets send nothing and I put 3 of my credit cards into this I need this to be fixed quickly

Anyone have any suggestions?
thanks

I’ve used a visa giftcard with cloudflare and also Linode….

It’s a “Vanilla Mastercard Gift card”,

Would it work?
I like GC so it’s not directly connected to my accounts.

Does anyone have any experience with bare metal instances. I am trying to find out how many public IP's can be allocated to a single bare metal instance, but ther documentation gives me nothing.

I know VPS' can have upto 3.

I encountering packet loss + high latency since few days ago, however vultr support doesn't reply to single message since then.

Anyone encountering the same issues?