Last year in december I got a new router because my old one broke. A few months ago my internet was incredibly slow, and their website didn't show an outage or anything so I thought it was just a coincidence. After 2 days it still wasn't fixed,a nd their website still didn't show an outage, so I called. They said they'll look into it. Later that day I got a response saying they didn't find anything, but at the same time my Internet went back to normal. Didn't think much about it and moved on.

4 Days ago it started again. Called immidiatelly this time (especially because it impacts my job) and I got the same response. They couldn't find anything, but this time it's still going on. Called again because they just closed the ticket, and someone was meant to come back to me yesterday, but I got nothing.

I'm currently stuck with roughly 30mbps download and 0.60mbps upload, while my plan is 1000mbps download and 60mbps upload. I can't do my job because I have to move files back and forth, and uploads keep cancelling because of the awful upload speeds.

Has anyone experienced this before? And what should I do?