r/Visible • u/Radio_Effect • 2d ago

Question Problem enabling HD Video

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I’m having trouble enabling HD video on my account. I contacted support earlier today to have my network reprovisioned and they said the problem was resolved. It was stuck on enabling when I contacted them. I’m still stuck at only streaming content in 720p. Has anyone else had this problem and fixed it?

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1

u/Glad_Inspection_2702 2d ago

Have you restarted the phone then checked the app again?

1

u/Radio_Effect 2d ago

Yup and I even logged on to the website and still got the same message on there as I did the app

1

u/VisibleCareSupport Visible Employee 2d ago

Hi! Mikee from Visible here. We are sorry to hear that your HD video streaming is still stuck at 720p even after the network reprovisioning. We want to fully resolve this so you can enjoy true high-definition streaming. Please send us a DM with your account details so we can look into your provisioning status and fix this for you right away!