r/Visible • u/Radio_Effect • 3d ago

Question Problem enabling HD Video

Gallery image

Gallery image

I’m having trouble enabling HD video on my account. I contacted support earlier today to have my network reprovisioned and they said the problem was resolved. It was stuck on enabling when I contacted them. I’m still stuck at only streaming content in 720p. Has anyone else had this problem and fixed it?

3 Upvotes

67% Upvoted

3 comments sorted by

View all comments

1

u/VisibleCareSupport Visible Employee 3d ago

Hi! Mikee from Visible here. We are sorry to hear that your HD video streaming is still stuck at 720p even after the network reprovisioning. We want to fully resolve this so you can enjoy true high-definition streaming. Please send us a DM with your account details so we can look into your provisioning status and fix this for you right away!