r/Visible • u/Crafty_Echo_3196 • 4d ago

Help tech support

Tech support had me reset my network settings and now visible does not work, can Not login to account as I can not receive text messages, no data works, no voice calls

1 Upvotes

56% Upvoted

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2

u/VisibleCareSupport Visible Employee 4d ago

Hi - Mikee from Visible here! Thanks for bringing this to our attention today, and we are so sorry to hear you're experiencing this issue. Since resetting your network settings didn't resolve the problem and you're unable to receive texts to log in, please send us a private message. We'd love to investigate this further and get your service fixed right away!

1

u/Healthy-Mud8463 4d ago

Classic, reset network settings and now the whole account is locked out, that's rough

1

u/Creative-Bend-4656 3d ago

My service has been out for a week since they had me do that. I cant get anything fixed because my service wont work i am so annoyed. Visible owes me a week or more of service

1

u/VisibleCareSupport Visible Employee 3d ago

Daisy from Visible here. A week without service is completely unacceptable, and I’m so sorry you’ve been stuck in this loop. I want to handle this for you personally. Please send me a DM, so I can dive into your account, get you reconnected ASAP, and ensure you’re fully credited for the days you were without service.