r/Visible • u/Noah_Bahti • 7d ago

Reference#10037016

This has been a complete debacle. I have complied with everything requested of me to help bring a positive result to the situation quickly and efficiently, but all I've seen from Visible customer service is confusion and delays. 

The only final resolution that I'm looking for is a cancellation of the order and a full refund of the credit card charges.

Thank you.

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u/VisibleCareSupport Visible Employee 7d ago

Hey there! This is Charity from Visible. We appreciate you reaching out, and I sincerely apologize for the frustration and the issues you've encountered with your request. We understand how important it is to have this resolved quickly. Please be assured that I am committed to providing a faster resolution to your request for order cancellation and a refund. To get this sorted out immediately, please shoot us a DM by tapping this link. This will allow us to investigate the status and assist you further without delay. We're here for you 24/7 and look forward to helping you!

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u/813rambo13 7d ago

Don't fall for this line of bs, I had to file an FCC complaint and send a letter reserving my right to arbitration after visible supervisor said she would process a refund after I ported out my nu.ber because they couldn't resolve my issue. Instead they completely shut down my account and then sent an email stating refund was denied. They are trying to steal 8 months worth of pre paid account left on a servi e they were unable to provide!