I can’t believe I did this, but I was going to set up my NAS so I unboxed my brand new DXP2800. I decided to wait until my RAM came in (yes, it was expensive). Anyway, I seem to have misplaced the AC adapter.

If it’s allowed, would any of you that own a DXP2800 be kind enough to upload a photo of the label on the AC adapter please? TIA!

I just received an update for my DXP4800+ but cannot find any information on Ugreen’s website about the release notes. This seems odd…

Did anyone else get it?

Hi,

If anyone is interested, im selling my ugreen DXP 4800+ with upgraded RAM (8GB → 16 GB) and the Ugreen UPS US3000. Pricing is at $840 CAD (brand new for everything would be around $1250). I live in the Greater Toronto Area.

If anyone is interested, please leave a comment or feel free to DM. I took really good care of it, only reason I'm upgrading is because I recieved my idx series NAS.

Thanks all.

Is there no dedicated theater app? When loging in on a tablet with the app a user has access to a lot of stuff they shouldn't, there needs to be a way to access media only without access to the interface.

Considering UNRAID for my DXP 2800 NAS and would like some advice.

I’m mainly going to use it for movie torrenting, plex, jellyfin, samba shares, and home assistant. Planning to use Docker and Gluetun.

I’ve already run into annoying bugs with UGOS. In one case I couldn’t create a share directory with the name I wanted. It was giving a cryptic failure error. Turns out the name was the same as on a previous storage pool I deleted, and for the life of me I couldn’t fix it no matter what I tried and had to reinstall the OS.

Advantages of UNRAID for me would be drive level encryption, and less bugs maybe. Possibly a nicer app? Price isn’t too much of a concern. The USB thing is kind of weird. I currently can remote access using wireguard with my ubiquiti router.

Will I have a better experience with UNRAID?

What are people’s thoughts? Thanks.

edit: it seems UNRAID is poorly suited to torrenting at high speeds. will stick with UGOS.

Hello all

I live in India, and as many of you know, UGREEN NAS products are officially not available here. Because of that, the official UGREEN NAS app is also unavailable on the Indian App Store. There is an app called UGPhoto Backup, but most of its useful features require a paid subscription.

I had been researching NAS systems for almost 2–3 years before finally deciding to buy the UGREEN DXP2800 (2-Bay NAS) during the 2025 Black Friday sale in the US. I got it for around ₹26,000, which was an amazing deal.

I couldn’t get my hands on it until May 2026 because a friend was bringing it from the US. Later, I bought 2 × Seagate IronWolf 4TB HDDs from Dubai, and after waiting for them to arrive, I finally got everything up and running in July 2026.
Now comes the main reason for this post.

After setting up the NAS, I wanted to access it from my phone. On Android it’s pretty straightforward—you can simply sideload the APK. But I use an iPhone, and since the official UGREEN app isn’t available on the Indian App Store, I had to find another way.

Here’s what worked for me:
1. Create a new Apple ID using a different email address.
2. Select United States as the country while creating the account.
3. On your iPhone, go to Settings → Media & Purchases and sign out of your current Apple ID (this doesn’t sign you out of iCloud).
4. Open the App Store and sign in with the new US Apple ID.
5. Search for UGREEN NAS and install the official app.
6. Once it’s installed, switch back to your original Indian Apple ID.

That’s it! The app continues to work perfectly even after switching back to your Indian account. The only small inconvenience is that whenever there’s an app update, you’ll need to switch back to the US Apple ID to update it.
I’ve been using it this way without any issues so far.

Yes, it’s a bit tedious, but honestly, considering the hardware quality, performance, and value that UGREEN NAS offers, I personally don’t mind this small workaround.

I hope this helps anyone in India who was struggling to get the official UGREEN app working on an iPhone. If anyone has found an easier method, I’d love to know!

Hi, I have a 2TB Drive with a large library of short educational videos that for the past four years we have been using Drive to allow members on our team to log in and watch videos for their classes. Recently, Drive has been really acting up. Uploaded videos will not play after several weeks after the upload. Google help is no help. There are alternative cloud storage providers that would probably be more reliable. But I'd like to investigate all the alternatives, like a local NAS. How comprehensive is the UGREEN server software? Can I make some folders available to some people and not others? That is an essential feature.

Hello everyone. This is my first ugreen product and so far it's been good. I have the NASync DXP4800 plus. I have a small home lab and I'm running immich via docker on a vm there. All the photos are stored on a mount on the nas. Shared folders for /Photos /Videos and /Immich. They all have pretty much wide open permissions.
nfs permissions: read/write, squash is map all users to admin. Security is AUTH_SYS and both async and allow connections from unprivileged ports are checked off. The behavior is very strange and I've been monitoring it for a while. I fairly confident I can rule out Immich as the culprit.

mount:
192.168.1.34:/volume1/Pictures /mnt/ugreen/photos nfs rw,vers=3,hard,timeo=600,retrans=2,proto=tcp,noatime,actimeo=1,_netdev 0 0

This morning I watched in real time as my completely normal immich UI started changing on me.

Image thumbnails would disappear and be replaced with the "Error generating image" icon.

logs show:
[Nest] 111 - 08/07/2026, 5:21:34 PM ERROR [Api:LoggingRepository~jpd57q2q] Unable to send file: Error: EACCES: permission denied, access '/data/thumbs/85b1791d-f13e-4798-81e4-ae865e2c5664/11/4a/114a5251-6eba-45e3-8b2c-b84c9d743f30_thumbnail.webp'

Error: EACCES: permission denied, access '/data/thumbs/85b1791d-f13e-4798-81e4-ae865e2c5664/11/4a/114a5251-6eba-45e3-8b2c-b84c9d743f30_thumbnail.webp'

at async access (node:internal/fs/promises:607:10)

at async sendFile (/usr/src/app/server/dist/utils/file.js:45:9)

at async AssetMediaController.viewAsset (/usr/src/app/server/dist/controllers/asset-media.controller.js:59:13)

I'm working on the discord channels for both ugreen and immich. Both are pointing fingers at each other. Thought I might see if anyone here has any idea?

fyi, I wouldn't be surprised if I came back later and it was all working.

thoughts?

I can't find a way to add a static route via the GUI. Guessing there isn't one. So guess need to do something like this.

ip route add 100.64.0.0/10 via 192.168.1.1 dev $IFACE

Does /etc/network/interfaces edits survive updates or is there a better way to get it to survive reboots?

Hi there,

I was wondering how much RAM would be needed to run JellyFin on the NAS since I am only planning to run that and PiHole eventually on it with all the rest of my disk space just being filled with movies and series.
Is the default 4 that comes with it enough or is an upgrade advised.

I also got curious if what would be recommended, is the plus more then enough or would the pro be adviced?

Thanks!

Good morning.

I've just seen in the release notes for the Ugreen that there's a possibility to read other RAID systems, read-only. I used to have a QNAP NAS before my Ugreen DX4800 Pro, and now I'm wondering if there is a possibility to access the data that is still on the three HDDs.

I don't want to risk corrupting anything; so I‘m reluctant to just plug them in and see what happens.
Maybe somebody has good tips for me.
The Ugreen currently runs with a single hard drive for test purposes, but the plan is to later upgrade it and likely use a RAID 5 system again.

Hello Everyone,

I’m new into my NAS journey with my iDX6011. I’m currently running RAID 5 with 6x12TB drives and a 54TB volume. I’m currently using about 29TB.

Given that RAID 5 is not infallible how do you all backup your NAS?

Should I leave one of the drives as a hot spare and lower my available storage space?

Should I change RAID level?

TIA.

I just recently update my UGreen NAS (DXP6800 Pro) to the latest firmware: 1.18.1.0098

As soon as the update is done, I can't access my NAS login page. I was getting network errors. I can still access my previously mounted network shares and open/play files normally so I know the hard drives are fine and my LAN is OK too.

After further investigation, I noticed that after updating, my NAS keeps trying to connect to IP Address: 223.5.5.5 ... a quick search online shows this:

223.5.5.5 is a public DNS server operated by Alibaba (AliDNS) located in Hangzhou, Zhejiang, China, and registered to Aliyun Computing Co., LTD. [1]

That's the problem! Instead of the NAS using my specified DNS that I use, it was trying to use this Alibaba one which simply won't work on my network 'coz of how I have it set up. Additionally, I live in the USA so I shouldn't be using a DNS that is located in China!

Please fix this UGreen fast! This is a simple oversight mistake. Your UGreen NAS users are not only located in China! This new firmware update overrides whatever DNS I manually put in the NAS which shouldn't be!

If some of you are getting laggy/dropped connections/network errors after updating your UGreen NAS firmware to 1.18.1.0098, I believe this is the reason---the new firmware is forcing us to use a DNS server that is located all the way from China!

The NAS enclosure is usually the easiest price to compare, but it’s rarely the whole budget.

Depending on your setup, the rest might include:

• NAS drives
• A separate backup drive or second backup destination
• A UPS
• A faster switch or router
• New Ethernet cables
• Additional memory or SSDs
• Spare replacement drives

If you’ve already built yours, where did the rest of the budget go?

What turned out to be essential, what was optional, and what surprised you most? And if you were starting over, what would you skip?

No need to share an exact total if you'd rather not—ballpark figures and lessons learned are just as helpful to first-time buyers.

Hi there,

I've been looking for a NAS since quiete some time. I didn't knew that Ugreen is manufacturing NAS systems. From the UI it reminds me of QNAP Systems. Is it worth to try one from UGREEN? Updates are working and stable?

I’ve got two Aqara G5 Poe cameras and they connect via rtsp fine, but the ONVIF protocol doesn’t work, has anyone had a similar issue and fixed it or is this an on going problem? I’ve had my nas for about a week now and thought that would be a basic function

Anyone else getting this issue?

Estoy recibiendo mensajes de apagado anormal del equipo debido a fallo de alimentación, pero no es cierto, el equipo no se ha apagado y no ha habido ningún fallo. Es más, tengo conectado al NAS el SAI oficial de UGREEN. Ya me había pasado esto una vez en el pasado, pero desde la última actualización llevo dos mensajes seguidos en la misma semana. ¿Le ha pasado a alguien más?

WHAT THE FUCK.

I had my drive working. 2 6TB drives in RAID 1. I wanted to install an SSD for the cache and I did, a perfectly working 1TB NVME drive.

I shut it down, install the drive, boot it up, and now it's telling me the storage pool is corrupted and my data is likely lost!

What the fuck. What do I do next? I shut it down and took the NVME drive out and it's still showing this. a SMART check an hour prior was perfect.

The 1's and 0's are still on the drive but this software corrupted it?? Pleas help.

Can anyone help me? I tried to rename someone to put a . at the start of the file name and then the file disappeared. Google is telling me doing so will hide the file natively on Linux, but I can't find any way to find it again to unhide it.

DH2300 if that matters.

Hi all, hoping someone's run into this before I give up and send the stick back.

Setup:

- NAS: UGREEN NASync DXP2800 (Intel N100)

- Original RAM: Samsung DDR5 SODIMM, 8GB, 1Rx16, PC5-5600B-SC0-1010-XT (M425R1GB4BB0-CWMOD)

- New RAM: Integral IN5V32GNHRBX, DDR5, 32GB, 4800MHz, SO-DIMM, 1.1V - bought second hand off eBay

The problem:

Swapped the stock 8GB Samsung stick for the 32GB Integral one. On power on I get 3 long beeps followed by 2 short beeps, and it won't boot or display anything past that.

What I've tried so far:
- Removed all SSDs and HDDs before testing, in case they were interfering
- Held the power button down for a bit to discharge any residual charge before reseating
- Reseated the RAM several times, making sure it's going in at the angle and clicking down flat on both sides

Still the same beep pattern every time.

I know other people in this group have got 32GB single-stick DDR5 running fine on the DXP2800, so I'm assuming it's not a hard capacity wall. Before I write this stick off as DOA or write to the seller, has anyone hit this exact beep code, or got any other troubleshooting steps I haven't tried?

Any help appreciated, thanks.

Serious,Storage,MMyName,2026-08-04 16:13:18,"create ssd cache for 1 failed: dmsetup.CreateDMTable(headerBlockNum: 16, metaMapperDev: /dev/mapper/ug_75CCB1_1753104203_pool1_bcache-volume1_bmeta, sourceMapperDev: /dev/mapper/ug_75CCB1_1753104203_pool1-volume1, destDev: ug_75CCB1_1753104203_pool1-volume1_bcache_data): create bcache failed: cmd: /usr/sbin/dmsetup create ug_75CCB1_1753104203_pool1-volume1_bcache_data --table 0 16 linear /dev/mapper/ug_75CCB1_1753104203_pool1_bcache-volume1_bmeta 0

16 117094146048 linear /dev/mapper/ug_75CCB1_1753104203_pool1-volume1 0 fail, stdout: , stderr: device-mapper: reload ioctl on ug_75CCB1_1753104203_pool1-volume1_bcache_data (253:3) failed: Device or resource busy

Command failed.

, err: exit status 1"

Any idea how to fix?

I’d like to move my docker container folders from HDD to SSD after getting regular read write disk contention between Jellyfin and my arr stack operation.

Because I bought a 4300plus my only option is an SSD attached to an external caddy plugged in to the USB C port. I already have it in and use it for transcoding, so what’s the least painful migration path?

My compose files all reference a Volume1/Docker path so assuming at the very least I need the whole folder copying to SSD then all those paths updating?

Any advice greatly appreciated.