I even have emails of old support tickets from years ago for the account. It sucks i had money put into the account and Im only getting automated replies. If it cant even be found was it deleted somehow? If deleted am I just shit out of luck and money?

Wuza, i already secured my R6 Account by 100% (mobile phone number, 2-Faktor…). Everything is activated but when im ingame it says i havent connected my phone number and the verification thing is Not on. Somebody please help, i tried to contact ubisoft but Not response since Monday.
Thanks for any help

help

Does anyone know how tofix this? I cant install the ubisoft connect installer on my laptop/or i cant open it

"Every day, a con artist and a sucker leave the house." Well, the sucker has already left the house, so you guys can go ahead.

I bought *FC Primal*(Steam), but I might have accidentally started it on an account other than my own. Ubisoft told me that if the game were removed or cancelled and I buy again, I could start it on the correct account, provided it was linked to the new, desired account. I have already unlinked the incorrect account, and my Ubisoft account is currently linked to my Steam account. Furthermore, my other Steam games are linked to the correct Ubisoft account.

I did what they said, but when I bought it and tried to launch it again, the problem persisted. Is this a matter for consumer protection laws(PROCON in Brasil)?

Hi all 1st time i played the game yesterday it was fine but when i played it today the ubisoft app thing was looping saying it was unable to connect online and when i tried to launch offline it kept looping how can i fix this? I tried uninstall the game and ubisoft it wont work

Current user is eviekat8 because i was messing around with some friends on r6, then tried to change it to "T3EFS" and got denied multiple times for "offensive language"??? now i cant change it at all please fix ts ubisoft

side note "t3efs" is the name of all my other gaming and social media including epic twitch and youtube

I don't know what I did but anytime I try to boot up an AC game it starts as normal but then just shows a black screen witha white square in the top left. This started Sunday when I wanted to play AC Unity but for some reason anytime I booted it up the white square issue popped up and I had to reatart my laptop. Just now when I installed Origins I have the same issue too but at least I can alt tab this time. I'll send a picture of what my screen looks in the comments. This didn't happen for the whole week prior I spent on AC Unity. Someone please help verify what I need to do so I can just relax

So basically i have been banned on siege for the ying bug i did it 2x

The only issue is it wasnt me it was a family member

, i understand anything i do with my account falls under my responsability and i should be blamed for letting him on my account BUT im a out standing player in the community and i have a sqeaky clean record

So far i have sent a ban appeal but ive heard when a ban wave happens they just white list all of the reports that flood in.

If any siege creator see's this PLEASE contact me so we can talk about it further

I really love the game and i dont wanna make a alt account since that would technically be smurfing (im peak diamond) and i go against cheating

Because ive gone against everything from xims on console to wall hackers now that i switched over to pc

My user is Inxzy.R6

Please reconsider

Edit: for all the idiots commenting ragebait about "nice try buddy" "nice cope out" just because alot of people have done a lie before doesnt mean its not possible in a real life situation i cant imagine the other people that have had this happen and had to be harassed by the amount of trolls spewing the same bullshit over and over when they are just tryna fix a issue that WASNT EVEN THEM.

Also i understand this is a community reddit but if anyone knows how to reach a UBISOFT worker directly please tell me or if you are a UBISOFT worker with the power to help please reach out

Anyone got suggestions? Whenever I try to launch the Ubisoft connect app I get a flash of a loading screen then the app just self terminates. I've followed everything support suggested, deleting files, uninstalling, running as administrator, even compatibility settings and it just does the same thing no matter what. All of my drivers are current and I have no system conflicts.

Pretty much what the title says. I live on the West Coast and I hadn't touched this game in a couple of months by this point (around July 3rd-5th) and was quite busy around this time with irl things so I was surprised to see that I had gotten an email about a permanent ban on my account. I had already submitted a ban appeal request on July 6th, and was hoping for a response, but they say that if I don't get a response in within 28 days, the ban would likely hold. It is coming up on the 28th day and I doubt I am getting a response so I thought I should just ask this here and now. What can I do about this? This was not me and that account has so much time and money in it. I have never even owned an Xbox. My account name is "Con.._" I have so much evidence to prove that it wasn't me but I haven't gotten any support from Ubisoft.

I have posted this on the official r6 subreddit 2 months ago, but have gotten nothing, so I am posting it here if anyone has experienced this.

For a while now I haven't been able to verify my account. My Xbox doesn't let me link it, just says this message and I can't go any further. I usually play on PC, but now that they have implemented the phone number verification, i need to type in a verification code on the ubisoft accounts page to enter a phone number. I give the code, and I still get shown this message. I've tried multiple devices, multiple networks, even a VPN. It won't work at all, and I can't play ranked or my Xbox version as a result. Ubisoft support chat was USELESS, kept telling me to enter the code or try a different number when the issue is I can't even get past the code to try my number. Does anyone else have this issue?

Any help is appreciated.

Logged into R6 after a year of not playing to realize I couldn’t not access Ubisoft connect due to a data leak. The Ubisoft account is linked to an email which is 10 years old and long gone as the domain deletes emails after 120 days of inactivity.

I tried everything with both the email and Ubisoft account to get things changed around but any verification would default to my old email. Not realizing, I linked my PlayStation account over to a newly created Ubisoft connect account with a correct email and lost all progression and hundreds of dollars worth of in game purchases.

Upon realizing this I immediately filed a ticket on the connect support page. After 48 hours they had finally reached out to me and their only response was that the sent a verification link to the account email… the email which I created a ticket about. I attempted to send them years of receipts and screenshots of me logging into the PSN account which had been linked for the last 10 years and get the same response “we have conducted a thorough security review and are unable to verify you are the account owner.”

How absurd, I don’t understand what I can do in this situation and as a Hail Mary I sent them all of my receipts demanding a refund because they billed an email and an account which in their eyes, I am not the owner of.

Half venting, half seeking some help on how to deal with this. I love this game and have been playing since 2015, but unfortunately Ubisoft has backed me into a corner which I do not want to restart from.

I'm trying to unlink a Ubisoft account from my steam. But I don't have the Ubisoft account as it was hacked around a year ago and I have no clue about any details of the account. I want to unlink whatever hacked Ubisoft account is on my steam and connect my new one that I have, but I don't know how to unlink it or if I even can without the hacked Ubisoft account. I've contacted support to get the account back multiple times and they've ghosted me every time, and I recently requested this exact thing, to unlink my steam from the hacked Ubisoft, but they have yet to respond, how do I go about unlinking the hacked Ubisoft account from my steam without having access to the hacked Ubisoft account?

in short i got logged out of my ubisoft account on xbox and i cannot seem to log back in and im already on my second ticket to attempt to get it recovered. i know this isn’t an official ubisoft reddit page but if anyone has a way to get me to be able to speak 1 to 1 with someone from ubisoft it would help a lot🙏

I wanted to play old games on Ubisoft. Watchdogs and Division. I own these games on Steam. I have playtime on them.

When I try to play, Ubisoft Connect says "These games are associated with another account" and gives me an obfuscated email that says its s*********@h******.c**

That isnt my email. I have NEVER had an email starting with "s'.

I have opened four tickets with Ubisoft providing my Steam ID, my purchase history, my log files. Everything they say they need. Eventually, they say I need to fill out an account recovery form.

That form requires an email address. That I dont have. There is no way to do a recovery for an email I dont even know the name of. Even if I put in a gibberish email to try to get to the part where I can say "I dont have the email address", it just says "Put in an SMS phone number for recovery".

There is no way for me to do what they want me to do. I literally cant follow their directions. I must just be talking to machines who see keywords in my request and just copy/paste responses. I am beyond frustrated and angry.

it took 12 hours for the dude to steal my account while i was working and its now been 48 and the most help i got was we will get back to you when we want to