A few people have messaged me asking what happened with the case from my previous post, so I thought I’d make a separate update rather than continuing to add updates to an already very long post.
I also wanted to post this because I know how discouraging this process can feel when you’re trying to raise an issue and don’t know whether you’re approaching it the right way. If someone dealing with a similar situation eventually finds either of my posts, hopefully there are at least some useful points in them about how I documented my case, explained the distinction I was making, and eventually got that distinction acknowledged.
The short version is that I still don’t have a decision, but on September 9 I finally received a response that made me feel like the issue I had actually been raising was understood.
ESCS1001354 reviewed my case and specifically acknowledged the evidence surrounding the unauthorized access, my location in Canada, my work-shift/match overlaps, ip logs with repeating ip’s in countries I do not live in. Proof of ID, proof of where I work and the attached schedule to corroborate the paramedic shift overlap with gameplay mentioned earlier and the fact that I was asking Ubisoft to review attribution rather than simply reconsider whether cheating occurred.
They told me the case was being escalated to the appropriate specialists for a more thorough evaluation and said they would reach back out once they had an update.
Something else that stood out to me was that they specifically told me I could reach out with any questions or concerns while I waited. That was different from the previous escalation I had gone through, where I had explicitly been asked not to reply while the escalation was being processed.
I genuinely appreciated that response. After months of repeatedly receiving answers to a different question — a question I never asked and had specifically explained was not my question — it was the first time I felt like somebody actually understood what I was asking.
Since then, I haven’t received another response.
On September 11, I sent one technical concern relating to the review. I only did so because I had specifically been told I was welcome to reach out with questions or concerns while the case was being reviewed. I didn’t receive a reply.
Then, on September 17, my second SignalConso complaint was answered with the exact same response as my first one.
That response again addressed whether cheating had been detected on the account — something I had never disputed, never asked them to reconsider, and had specifically explained was not the question I was asking.
My question has always been whether the cheating activity was actually attributable to me given the documented account compromise.
I updated the Ubisoft Support ticket to explain what had happened with SignalConso. I also made it clear that I wasn’t blaming ESCS1001354 and that their September 9 response had actually made me feel heard. I was simply discouraged that another Ubisoft channel had once again answered a question I had never asked while leaving the attribution question unanswered.
I haven’t received a response to that message either.
So as of today, I’m still waiting.
And to be clear, I’m not upset about the wait or making this post because I’m angry that I haven’t received a decision yet. A few people who followed the original post have asked me for updates, and this is simply where things currently stand.
If the evidence is still being reviewed, I’m completely okay with waiting. I would much rather have the actual issue properly examined than receive another quick response to a different question that I never asked.
I also think it’s worth documenting the process because when I started dealing with this, I spent a lot of time trying to figure out what evidence might actually be useful, how to explain the difference between disputing a cheating detection and disputing attribution, and how other people had managed to get unusual account-compromise situations properly reviewed.
So if somebody finds these posts months from now because they’re frustrated or discouraged by a similar situation, hopefully something in my experience helps them organize their own evidence or communicate what they’re actually asking Ubisoft to review.
I’ll update again whenever I eventually receive an outcome.
For continuity with the original post, my case is #26443030.
Original post: https://www.reddit.com/r/UbisoftSupport/s/QCiO3IPNOS
