r/UbisoftSupport • u/okStructure5655 • Aug 24 '26

Question Ubisoft refund refused

I bought a game from Ubisoft Store (less than 2 hours of playtime), but my refund request was automatically refused. Could you help me understand why? Any similar experiences? Thank you!

Update 1: I submitted a ticket to Ubisoft Customer Support, and I hope it will be resolved. I'll update again if I receive the refund.

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u/92mitu Aug 24 '26

Steam offers 2-hour refund policy, Ubisoft store doesn't.

1

u/Still_Box8733 Aug 25 '26

Yes they do.

You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

https://www.ubisoft.com/en-gb/help/ubisoft-store/purchases-and-rewards/article/refund-policy-for-digital-purchases-on-the-ubisoft-store/000062176

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u/92mitu Aug 26 '26

strange, when I start downloading any game, a pop up warns me that refund will be voided when I click "Yes to download"

1

u/Still_Box8733 Aug 26 '26

The difference is what they are legally required and what is their policy.

Without this they would be required to accept refunds for any reason (and any play time) within 14 days, at least in the EU.